Source: https://tendernation.io/suppliers/institute-of-customer-service Supplier profile # INSTITUTE OF CUSTOMER SERVICE Public sector contracts won, from published award notices SME [Companies House 03316394](https://find-and-update.company-information.service.gov.uk/company/03316394) [ Follow competitor](https://tendernation.io/login "Sign in to follow competitors") [Compete for this work](https://tendernation.io/register) Contracts won 12 since 27 Mar 2018 Total awarded £414,100 where values were published Buyers 11 public bodies Latest win 1 Sept 2026 ## Contracts ending soon Contracts ending in the next 18 months. Buyers usually re-tender before the end date, so these are openings for competitors. - [Customer Bereavement & Registration](https://www.havering.gov.uk/downloads/download/685/havering-council-contracts-over-5000)From the council contract register [London Borough of Havering](https://tendernation.io/buyers/london-borough-of-havering) £31,000 Ends 31 Jan 2027 - [HMLR701091 - Membership for the Institute of Customer Service](https://tendernation.io/opportunities/01a13d0b-2aa8-7328-8292-d7836386db93/hmlr701091-membership-for-the-institute-of-customer-service) [HM Land Registry](https://tendernation.io/buyers/hm-land-registry) £57,000 Ends 31 Mar 2028 ## Recent contract awards - [HO - Customer Service Organisational Membership Agreement](https://tendernation.io/opportunities/01a13be9-76de-73e0-95b4-989224e46b3f/ho-customer-service-organisational-membership-agreement) [Mining Remediation Authority](https://tendernation.io/buyers/mining-remediation-authority) £30,000 1 Sept 2026 - [Institute for Customer Service Membership](https://tendernation.io/opportunities/01a13be8-7fcf-712d-a625-524393305c34/institute-for-customer-service-membership) [United Kingdom National Nuclear Laboratory Limited](https://tendernation.io/buyers/united-kingdom-national-nuclear-laboratory-limited) £54,000 10 Aug 2026 - [Membership to Chartered Institute of Customer Services 2025-2028](https://tendernation.io/opportunities/01a13bc6-6981-71cb-bf8e-5af5fcf6712e/membership-to-chartered-institute-of-customer-services-2025-2028) [UK Hydrographic Office](https://tendernation.io/buyers/uk-hydrographic-office) £30,000 27 Oct 2025 - [HMLR701091 - Membership for the Institute of Customer Service](https://tendernation.io/opportunities/01a13d0b-2aa8-7328-8292-d7836386db93/hmlr701091-membership-for-the-institute-of-customer-service) [HM Land Registry](https://tendernation.io/buyers/hm-land-registry) £57,000 28 Feb 2025 - [HMLR701091 - Membership for the Institute of Customer Service](https://tendernation.io/opportunities/01a13d0b-2aa8-7328-8292-d7836386db93/hmlr701091-membership-for-the-institute-of-customer-service) [HM Land Registry](https://tendernation.io/buyers/hm-land-registry) £57,000 28 Feb 2025 - [Customer Bereavement & Registration](https://www.havering.gov.uk/downloads/download/685/havering-council-contracts-over-5000)From the council contract register [London Borough of Havering](https://tendernation.io/buyers/london-borough-of-havering) £31,000 1 Feb 2024 - [Institute of Customer Services Membership](https://tendernation.io/opportunities/01a13c8f-2ae9-733d-83f4-9590fd7c7a9a/institute-of-customer-services-membership) [UK Hydrographic Office](https://tendernation.io/buyers/uk-hydrographic-office) £26,000 27 Oct 2022 - [Membership of Institute of Customer Service](https://tendernation.io/opportunities/01a13ca5-ae2f-7143-a716-6836e9a0a62e/membership-of-institute-of-customer-service) [Department for Work and Pensions](https://tendernation.io/buyers/department-for-work-and-pensions) £35,000 25 Feb 2022 - [21-S-12](https://tendernation.io/opportunities/01a13c9d-c1ee-73ec-86ed-1701a3b1e722/21-s-12) [NS&I](https://tendernation.io/buyers/nsi) Value not published 4 Feb 2022 - [STA of Institute for Customer Service analysis and research](https://tendernation.io/opportunities/01a13c80-55f6-70fc-ace5-f203ca3a2be9/sta-of-institute-for-customer-service-analysis-and-research) [Crown Commercial Service](https://tendernation.io/buyers/crown-commercial-service) £10,500 11 Oct 2021 - [Provision of UK Customer Satisfaction Index Report - Extension](https://tendernation.io/opportunities/01a13c89-9bd1-735f-ba82-a776d173a2f6/provision-of-uk-customer-satisfaction-index-report-extension) [Driver & Vehicle Licensing Agency](https://tendernation.io/buyers/driver-vehicle-licensing-agency) £16,600 2 Aug 2021 - [Membership to Institute of Customer Service](https://tendernation.io/opportunities/01a13c7e-1ee4-7209-b7de-1e9b93d59d0b/membership-to-institute-of-customer-service) [Radioactive Waste Management Limited](https://tendernation.io/buyers/radioactive-waste-management-limited) £17,000 2 Jul 2021 - [Membership for Institute of Customer Service](https://tendernation.io/opportunities/01a13c1d-951a-73eb-bfa4-89d6d860adce/membership-for-institute-of-customer-service) [Her Majestys Land Registry](https://tendernation.io/buyers/her-majestys-land-registry) £50,000 27 Mar 2018 ## Companies House Status Active Incorporated 11 Feb 1997 (29 yrs) Accounts Full Industry Activities of professional membership organizations [View filing history](https://find-and-update.company-information.service.gov.uk/company/03316394) ## Who they win from - [UK Hydrographic Office 2 wins](https://tendernation.io/buyers/uk-hydrographic-office) - [HM Land Registry 1 win](https://tendernation.io/buyers/hm-land-registry) - [United Kingdom National Nuclear Laboratory Limited 1 win](https://tendernation.io/buyers/united-kingdom-national-nuclear-laboratory-limited) - [Her Majestys Land Registry 1 win](https://tendernation.io/buyers/her-majestys-land-registry) - [Department for Work and Pensions 1 win](https://tendernation.io/buyers/department-for-work-and-pensions) - [London Borough of Havering 1 win](https://tendernation.io/buyers/london-borough-of-havering) - [Mining Remediation Authority 1 win](https://tendernation.io/buyers/mining-remediation-authority) - [Radioactive Waste Management Limited 1 win](https://tendernation.io/buyers/radioactive-waste-management-limited) ## Latest accounts Profit or loss -£217,899 Net assets £324,111 Cash £5,636,013 Employees 40 Year to 31 Mar 2026, from accounts filed at Companies House. ## Paid by (last 12 months) - [HM Revenue & Customs](https://tendernation.io/buyers/hm-revenue-customs) £38,500 - [Ministry of Defence](https://tendernation.io/buyers/ministry-of-defence) £30,000 - [Department for Environment, Food & Rural Affairs](https://tendernation.io/buyers/department-for-environment-food-rural-affairs) £28,800 From councils' published spending over £500. ## What they win - [Business services](https://tendernation.io/sectors/business-services) 4 - [Other community & personal services](https://tendernation.io/sectors/community-personal-services) 2 - [Research & development](https://tendernation.io/sectors/research-development) 2 Competing with INSTITUTE OF CUSTOMER SERVICE? TenderNation shows who wins each buyer's work, flags contracts coming up for renewal and emails you new tenders that fit. Free plan available. [All buyers](https://tendernation.io/buyers) [Start free](https://tendernation.io/register) 14-day free trial, no card required