Source: https://tendernation.io/suppliers/freshworks Supplier profile # Freshworks Inc. Public sector contracts won, from published award notices Large business [ Follow competitor](/login "Sign in to follow competitors")[ Compete for this work](/register) Contracts won 71 since 20 Jun 2018 Total awarded £11,780,946 where values were published Buyers 45 public bodies Latest win 25 Aug 2026 ## Contracts ending soon Contracts ending in the next 18 months. Buyers usually re-tender before the end date, so these are openings for competitors. - [Service Management Tool - Support Hubs](https://tendernation.io/opportunities/01a13d07-e881-7227-a439-dd4011a72e13/service-management-tool-support-hubs)[British Transport Police](https://tendernation.io/buyers/british-transport-police) £478,538 Ends 20 Dec 2026 - [Corporate Services ITSM Software](https://tendernation.io/opportunities/01a13ce6-b8cc-72ff-97b4-d3e830b4c3fa/corporate-services-itsm-software)[Lincolnshire County Council](https://tendernation.io/buyers/lincolnshire-county-council) £141,120 Ends 15 Jan 2027 - [Contract for the provision of IBCA Digital CMS implementation, mIgration and training service](https://tendernation.io/opportunities/01a13d1b-2a4c-72a7-a870-02a09c911176/contract-for-the-provision-of-ibca-digital-cms-implementation-migration-and-tra)[Cabinet Office](https://tendernation.io/buyers/cabinet-office) £99,000 Ends 9 Mar 2027 - [Freshworks - IT service management tool](https://tendernation.io/opportunities/01a13ce5-0569-7238-b55a-ecfdb55516de/freshworks-it-service-management-tool)[whg](https://tendernation.io/buyers/whg) £88,128 Ends 30 Mar 2027 - [IT Service Management Software](https://tendernation.io/opportunities/01a13d04-fcff-7371-aad9-f7c0f25f5e70/it-service-management-software)[South Tyneside Council](https://tendernation.io/buyers/south-tyneside-council) £193,560 Ends 9 Jun 2027 - [IT Helpdesk Software](https://tendernation.io/opportunities/01a13d01-6468-725b-81d9-c43f435ddfcf/it-helpdesk-software)[Stroud District Council](https://tendernation.io/buyers/stroud-district-council) £26,136 Ends 5 Aug 2027 - [DDaT26257 - Software Subscription](https://tendernation.io/opportunities/01a13d17-844a-7022-8aee-88c65e8b6d37/ddat26257-software-subscription)[UK Shared Business Services Limited](https://tendernation.io/buyers/uk-shared-business-services-limited) £10,800 Ends 27 Sept 2027 - [Fresh Service](https://tendernation.io/opportunities/01a13d10-011e-7321-b062-ca336d3f684b/fresh-service)[Independent Office for Police Conduct](https://tendernation.io/buyers/independent-office-for-police-conduct) £199,908 Ends 17 Oct 2027 - [EMSS Service Desk System](https://tendernation.io/opportunities/01a13d11-9a75-7202-a734-e6f21b1357c0/emss-service-desk-system)[Leicestershire County Council](https://tendernation.io/buyers/leicestershire-county-council) £319,824 Ends 11 Feb 2028 - [Service Desk Software - Knowledge Services & Library](https://tendernation.io/opportunities/01a13d24-41e1-72db-9c0c-d9747964f74e/service-desk-software-knowledge-services-library)[NHS England](https://tendernation.io/buyers/nhs-england) £39,465 Ends 1 Mar 2028 ## Recent contract awards - [Capability Query Management](https://tendernation.io/opportunities/01a13d00-c98f-718b-befe-62b8906039c5/capability-query-management)[Cabinet Office](https://tendernation.io/buyers/cabinet-office) £260,828 10 Aug 2028 - [DDaT26257 - Software Subscription](https://tendernation.io/opportunities/01a13d17-844a-7022-8aee-88c65e8b6d37/ddat26257-software-subscription)[UK Shared Business Services Limited](https://tendernation.io/buyers/uk-shared-business-services-limited) £10,800 25 Aug 2026 - [G Cloud 15](https://tendernation.io/opportunities/01a13bcc-5c35-73a1-b671-06bd1570bebb/g-cloud-15)[Government Commercial Agency](https://tendernation.io/buyers/government-commercial-agency) Value not counted: paid to another public body 24 Jul 2026 - [Information Technology Service Management(ITSM)](https://tendernation.io/opportunities/01a13d1a-c7e6-73e2-8f09-fcf47ab9c924/information-technology-service-managementitsm)[Surrey and Borders Partnership NHS Foundation Trust](https://tendernation.io/buyers/surrey-and-borders-partnership-nhs-foundation-trust) £143,640 31 Mar 2026 - [Employee Engagement Suite](https://tendernation.io/opportunities/01a13bdc-d4bd-7304-ac97-ad82c0e374d5/employee-engagement-suite)[West Midlands Combined Authority](https://tendernation.io/buyers/west-midlands-combined-authority) £369,504 31 Mar 2026 - [GB-Hull: IT Service Desk](https://tendernation.io/opportunities/01a13d24-2d9b-705a-bc13-3660a9289d84/gb-hull-it-service-desk)[Bip Solutions Limited](https://tendernation.io/buyers/bip-solutions-limited) £57,600 31 Mar 2026 - [Service Desk Software - Knowledge Services & Library](https://tendernation.io/opportunities/01a13d24-41e1-72db-9c0c-d9747964f74e/service-desk-software-knowledge-services-library)[NHS England](https://tendernation.io/buyers/nhs-england) £39,465 30 Mar 2026 - [Workforce, Training and Education IT Service Desk](https://tendernation.io/opportunities/01a13d1b-2015-7371-8109-2752539bde5c/workforce-training-and-education-it-service-desk)[NHS England](https://tendernation.io/buyers/nhs-england) £371,484 30 Mar 2026 - [Device 42](https://tendernation.io/opportunities/01a13d22-dc46-7265-a451-45b8dd17c910/device-42)[Surrey and Borders Partnership NHS Foundation Trust](https://tendernation.io/buyers/surrey-and-borders-partnership-nhs-foundation-trust) £118,303 30 Mar 2026 - [NHSWYICB - Integrated Case Management System](https://tendernation.io/opportunities/01a13bdb-3b6e-71a7-ba5e-c9c69c4a9ae0/nhswyicb-integrated-case-management-system)[NHS West Yorkshire Integrated Care Board](https://tendernation.io/buyers/nhs-west-yorkshire-integrated-care-board) Value not counted: framework or estimated ceiling 27 Mar 2026 - [Contract for the provision of IBCA Digital CMS implementation, mIgration and training service](https://tendernation.io/opportunities/01a13d1b-2a4c-72a7-a870-02a09c911176/contract-for-the-provision-of-ibca-digital-cms-implementation-migration-and-tra)[Cabinet Office](https://tendernation.io/buyers/cabinet-office) £99,000 9 Mar 2026 - [Enterprise Agents Freshservice](https://tendernation.io/opportunities/01a13bd7-01a3-72e1-bef4-d77ca836b93d/enterprise-agents-freshservice)[Beyond Housing Limited](https://tendernation.io/buyers/beyond-housing-limited) £86,664 27 Feb 2026 - [Contract for the provision of IBCA Digital Service Management Tooling](https://tendernation.io/opportunities/01a13d14-5b8a-70ef-be42-3bf9924e9c8d/contract-for-the-provision-of-ibca-digital-service-management-tooling)[Cabinet Office](https://tendernation.io/buyers/cabinet-office) £279,081 14 Dec 2025 - [Service Management Tool - Support Hubs](https://tendernation.io/opportunities/01a13d07-e881-7227-a439-dd4011a72e13/service-management-tool-support-hubs)[British Transport Police](https://tendernation.io/buyers/british-transport-police) £478,538 4 Dec 2025 - [Contract Award for Freshworks ITSM Software](https://tendernation.io/opportunities/01a13d17-bd6c-717e-ae58-0c825b86ab17/contract-award-for-freshworks-itsm-software)[Royal Borough of Kensington and Chelsea](https://tendernation.io/buyers/royal-borough-of-kensington-and-chelsea) £340,000 24 Nov 2025 ## Who they win from - [Cabinet Office5 wins](https://tendernation.io/buyers/cabinet-office) - [NHS England4 wins](https://tendernation.io/buyers/nhs-england) - [UK Shared Business Services Limited4 wins](https://tendernation.io/buyers/uk-shared-business-services-limited) - [DfTc - Department for Transport3 wins](https://tendernation.io/buyers/dftc-department-for-transport) - [Health Education England3 wins](https://tendernation.io/buyers/health-education-england) - [Ministry of Housing, Communities & Local Government3 wins](https://tendernation.io/buyers/ministry-of-housing-communities-local-government) - [British Transport Police2 wins](https://tendernation.io/buyers/british-transport-police) - [Royal Borough of Kensington and Chelsea2 wins](https://tendernation.io/buyers/royal-borough-of-kensington-and-chelsea) ## Bids named on award notices Bid for 3 contracts: won 3, lost 0. Award notices have listed every bidder only since the Procurement Act (February 2025). ## Paid by (last 12 months) - [Pennine Care NHS Foundation Trust](https://tendernation.io/buyers/pennine-care-nhs-foundation-trust)£77,160 - [NHS North East London Integrated Care Board](https://tendernation.io/buyers/nhs-north-east-london-integrated-care-board)£31,700 - [NHS West Yorkshire Integrated Care Board](https://tendernation.io/buyers/nhs-west-yorkshire-integrated-care-board)£30,260 - [Shropshire Fire and Rescue Service](https://tendernation.io/buyers/shropshire-fire-and-rescue-service)£20,583 - [Humberside Fire and Rescue Service](https://tendernation.io/buyers/humberside-fire-and-rescue-service)£14,400 From councils' published spending over £500. ## What they win - [Software packages & information systems](https://tendernation.io/sectors/software-information-systems)44 - [IT services](https://tendernation.io/sectors/it-services)26 - [Business services](https://tendernation.io/sectors/business-services)1 Competing with Freshworks Inc.? 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