Source: https://tendernation.io/opportunities/01a140a5-6827-71ac-863c-066a4731384a/netherlands-customer-care-services-klantenservicemarketing-automation-en-be closed NL restricted procedure Suitable for SMEs # Customer-care services – Klantenservice/marketing automation en beeldbank incl. online brandguide RRReis [Provincie Gelderland](https://tendernation.io/buyers/provincie-gelderland) Estimated value €2,000,000 Published 25 Nov 2025 Deadline Closed 12 Jan 2026 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender De opdracht heeft tot doel de verdere professionalisering en integratie van drie samenhangende digitale onderdelen die gezamenlijk bijdragen aan een klantgerichte, herkenbare en toekomstbestendige dienstverlening van RRReis (in opdracht van OV-Oost). - Onderdeel 1. Klantenserviceplatform (een multichannel serviceplatform voor reizigerscontacten (telefonisch en digitaal) - Onderdeel 2. Marketing automation (een datagedreven communicatiestructuur voor gepersonaliseerde, handmatige en geautomatiseerde (e-mail)marketing - Onderdeel 3. Beeldbank inclusief online brandguide (een centraal systeem voor beheer, borging en toepassing van het RRReis-merk) ## CPV classification Customer-care services Sales or marketing software package Marketing services Source Tenders Electronic Daily (EU) · Notice 781700-2025 [View official notice](https://ted.europa.eu/en/notice/781700-2025) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Provincie Gelderland: past awards and live tenders](https://tendernation.io/buyers/provincie-gelderland) [Sector More Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [The Provision of Equipping Consultancy Services · Frimley Health NHS Foundation Trust · 27 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15a78-7716-7018-9d41-9ff25eae6d5e/the-provision-of-equipping-consultancy-services) [Provision of Payroll Services · The Pirbright Institute · 29 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15a0a-9c0d-709d-81ea-b082c210a292/provision-of-payroll-services) [CA18489 - Askham Bryan College - Provision for External Audit Services · Askham Bryan College · 27 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a1594a-59c0-7116-83f2-f6a8be15db7d/ca18489-askham-bryan-college-provision-for-external-audit-services) [Askham Bryan College - Provision for External Audit Services · Askham Bryan College · 27 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a1599c-ceed-7243-ac52-e8ffe216e03f/askham-bryan-college-provision-for-external-audit-services) [Institutional Strengthening and Capability Development Plan for Disaster Risk Management in Khyber Pakhtunkhwa · Dai Global UK Ltd · 15 days left · 4 Nov 2026](https://tendernation.io/opportunities/01a1594a-5b90-70f0-bfba-b41855fc1036/institutional-strengthening-and-capability-development-plan-for-disaster-risk-ma) [Tech support for the dev. of the PCF requirements of the NHS Supplier Roadmap · NHS England · 20 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a1592e-e8f3-706b-9ddc-5c6a732dbed6/tech-support-for-the-dev-of-the-pcf-requirements-of-the-nhs-supplier-roadmap)