Source: https://tendernation.io/opportunities/01a1409f-5fe4-70ce-bd2f-c147c47f2f11/germany-telephone-answering-services-leistungen-zum-betrieb-der-vrm-bedarfs

closed DE

# Telephone-answering services – Leistungen zum Betrieb der „VRM-Bedarfsverkehrs-Hotline"

[Verkehrsverbund Rhein-Mosel GmbH](https://tendernation.io/buyers/verkehrsverbund-rhein-mosel-gmbh)

Estimated value

Not stated

Published

24 Dec 2025

Deadline

Closed

2 Feb 2026

## About this tender

Verbundweit einheitliche Einführung einer Bedarfsverkehrs-Hotline unter Nutzung aller jeweils relevanten technischen Kommunikationsmittel, insbesondere Telefon, E-Mail und Formular. Die Beauftragung hat zum Ziel, den Fahrgästen im VRM-Verbundgebiet einen einheitlichen Bestellprozess für Bedarfsverkehrsleistungen anbieten zu können. Die Hotline soll den jeweils aktuellen Stand der Technik abbilden. Dies betrifft insbesondere den Einsatz künstlicher Intelligenz in der Annahme und Verarbeitung von Bestellvorgängen.

## CPV classification

Telephone-answering services Call centre

Source

Tenders Electronic Daily (EU) · Notice 860859-2025

[View official notice](https://ted.europa.eu/en/notice/860859-2025)

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