Source: https://tendernation.io/opportunities/01a1409b-af1c-7009-b9ce-8b9353b87789/ireland-helpdesk-and-support-services-provision-of-computer-assisted-telepho

closed IE

# Helpdesk and support services – Provision of Computer Assisted Telephone Interviewing (CATI) services and associated services for the Central Statistics Office, Ireland

[Central Statistics Office](https://tendernation.io/buyers/central-statistics-office)

Estimated value

€5,000,000

Published

21 Jan 2026

Deadline

Closed

20 Feb 2026

## About this tender

Provide outbound contact centre services to deliver the quarterly LFS figures that includes but is not limited to: • An optimised service, phoning approximately 11,000 leads per quarter during the most productive times • Detail tracking of all interviews and outcomes • Accessing Contracting Authority systems to create, read and update respondent data o The Contracting Authority uses the Blaise software package • Exchange of key files and reports with the Contracting Authority • A robust call scheduler / dialler solution • A highly trustworthy and discrete workforce • All data remaining within the EEA, or a country with data equivalence o Services can be cloud-based • Timely delivery of services within a campaign timeline • Ability to deliver services in English and Irish • A highly available and flexible service • Prenotification of respondents (text / letter) • A monitored, inbound telephone service to facilitate contact from respondents (v low volumes) • A secure and comprehensive call recording solution • Provision of Governance and Quality Assurance services e.g. regular meetings • Provision of key real-time, daily, weekly and monthly metrics • Robust processes to manage respondent complaints

## CPV classification

Helpdesk and support services Helpdesk services Administration services Administrative services for business operations Customer services Customer-care services Telephone-answering services Telephone operator services Call centre

Source

Tenders Electronic Daily (EU) · Notice 45488-2026

[View official notice](https://ted.europa.eu/en/notice/45488-2026)

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