Source: https://tendernation.io/opportunities/01a1408e-469e-718b-ab68-91afe06e6264/croatia-system-maintenance-services-odrzavanje-sustava-tehnicke-zastite closed HR open procedure Suitable for SMEs # System maintenance services – Održavanje sustava tehničke zaštite [APIS IT d.o.o.](https://tendernation.io/buyers/apis-it-doo) Estimated value €490,000 Published 23 Mar 2026 Deadline Closed 24 Apr 2026 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Predmet otvorenog postupka javne nabave su usluge održavanja sustava tehničke zaštite. Održavanje sustava tehničke zaštite podrazumijeva: 1. Preventivno održavanje Održavanje sustava sukladno Zakonu o privatnoj zaštiti (N.N. 16/20, 114/22) i Pravilniku o uvjetima i načinu provedbe tehničke zaštite (NN 198/03). Uključena dva preventivna godišnja pregleda sustava video nadzora i dva godišnja pregleda sustava kontrole pristupa, sustava protuprovale, sustava IP portafona, sustava upravljanjem posjetiteljima i sustava servera i jedinice za pohranu u failover cluster okruženju i perimetru. 2. Interventno održavanje Ponuditelj će omogućiti prijavu incidenta u režimu 24 x 7 (24 sata, 7 dana u tjednu) na jedan od sljedećih načina: putem e-maila, putem telefona, putem web stranice. Usluge službe za podršku korisnicima moraju obuhvatiti sljedeće aktivnosti: 1. zaprimanje incidenta 2. evidencija incidenta 3. praćenje rješavanja incidenta 4. podrška korisnicima 5. rješavanje incidenta dolaskom na lokaciju naručitelja u dogovorenim rokovima 6. zatvaranje incidenta Usluge podrške podrazumijevaju pružanje podrške za održavanje funkcionalnosti sustava tehničke zaštite Naručitelja. Tehnička specifikacija predmeta nabave je određena dokumentima: 1. Tehničkom specifikacijom sustava tehničke zaštite 2. Opis predmeta nabave koji nisu dio ove Dokumentacije o nabavi. Upute za preuzimanje istih navedene su u Prilogu 1. Upute za preuzimanje tehničke specifikacije i Prilogu 2. Upute za preuzimanje opisa predmeta nabave. Read full description ## CPV classification System maintenance services Source Tenders Electronic Daily (EU) · Notice 197516-2026 [View official notice](https://ted.europa.eu/en/notice/197516-2026) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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