Source: https://tendernation.io/opportunities/01a1408b-fee9-70cf-8506-30529ae3506d/france-call-centre-prise-en-charge-et-traitement-des-appels-locataires-en-de

closed FR open procedure

# Call centre – Prise en charge et traitement des appels locataires en débordement

[OPHEA Office Public de l'Habitat de l'Eurométropole de Strasbourg](https://tendernation.io/buyers/ophea-office-public-de-lhabitat-de-leurometropole-de-strasbourg)

Estimated value

Not stated

Published

1 Apr 2026

Deadline

Closed

4 May 2026

## Who can bid

- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

## About this tender

Le présent accord-cadre a pour objet la prise en charge et traitement des appels locataires en débordement : • Prise en charge d’appels en journée, en appui de la plateforme de contacts OPHEA traitant les appels des locataires d'Ophéa • Traitement des flux de contacts entrants : qualification des appels, prise en charge, réponse immédiate ou donnant lieu à un transfert d’appel ou simplement différé si non réponse immédiate, traçabilité de l’avancement sous la forme d’un suivi et mise à jour des processus de traitement.

## CPV classification

Call centre

Source

Tenders Electronic Daily (EU) · Notice 225091-2026

[View official notice](https://ted.europa.eu/en/notice/225091-2026)

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[Buyer profile OPHEA Office Public de l'Habitat de l'Eurométropole de Strasbourg: past awards and live tenders](https://tendernation.io/buyers/ophea-office-public-de-lhabitat-de-leurometropole-de-strasbourg) [Sector More Business services tenders](https://tendernation.io/sectors/business-services)

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