Source: https://tendernation.io/opportunities/01a14088-66cf-7333-8e7a-cd9944c28396/germany-helpdesk-and-support-services-user-help-desk

closed DE

# Helpdesk and support services – User Help Desk

[AOK Sachsen - Anhalt](https://tendernation.io/buyers/aok-sachsen-anhalt)

Estimated value

Not stated

Published

17 Apr 2026

Deadline

Closed

15 May 2026

## About this tender

Die Auftraggeberin sucht einen Vertragspartner für die Erbringung von Leistungen im Bereich eines Level 1 User Help Desk (UHD). Es wird ausdrücklich klargestellt, dass es sich bei der ausgeschriebenen Leistung nicht um eine klassische Callcenter- oder Hotline-Dienstleistung handelt. Vielmehr ist ein fachlich qualifizierter IT-Support zu erbringen.

## CPV classification

Helpdesk and support services Helpdesk services Administration, defence and social security services Technical computer support services

Source

Tenders Electronic Daily (EU) · Notice 265102-2026

[View official notice](https://ted.europa.eu/en/notice/265102-2026)

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