Source: https://tendernation.io/opportunities/01a14083-b9f0-715d-8cd5-19f47e4d8b39/ireland-call-centre-provision-of-contact-management-and-business-administrat closed IE restricted procedure # Call centre – Provision of Contact Management and Business Administration Services [National Transport Authority\_1149](https://tendernation.io/buyers/national-transport-authority-1149) Estimated value €7,795,004 Published 7 May 2026 Deadline Closed 8 Jun 2026 ## About this tender The Supplier will be required to provide a range of services under the following four service categories: Information Provision Service (Service Category 1), Booking Service (Service Category 2), Back Office Administration and Fulfilment Service (Service Category 3), and Onsite Administration Support (Service Category 4). The Supplier shall deliver a fully integrated information provision service, booking, and back office administration function on behalf of the National Transport Authority (NTA) for all small public service vehicle (SPSV) related activities. This end-to-end service must operate across multiple channels and support efficient licensing processes. Across all service categories, the Supplier must maintain high levels of accuracy, professionalism, and compliance; follow NTA approved processes and documentation; provide secure, PCI compliant payment processing; deliver strong quality assurance and implement corrective actions; and ensure seamless operational support, effective communication, and timely escalation. ## CPV classification Call centre Telephone switchboard services Office-support services Telephone operator services Customer services Customer-care services Source Tenders Electronic Daily (EU) · Notice 314106-2026 [View official notice](https://ted.europa.eu/en/notice/314106-2026) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile National Transport Authority\_1149: past awards and live tenders](https://tendernation.io/buyers/national-transport-authority-1149) [Sector More Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [CA18489 - Askham Bryan College - Provision for External Audit Services · Askham Bryan College · 27 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a1594a-59c0-7116-83f2-f6a8be15db7d/ca18489-askham-bryan-college-provision-for-external-audit-services) [Askham Bryan College - Provision for External Audit Services · Askham Bryan College · 27 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a1599c-ceed-7243-ac52-e8ffe216e03f/askham-bryan-college-provision-for-external-audit-services) [Institutional Strengthening and Capability Development Plan for Disaster Risk Management in Khyber Pakhtunkhwa · Dai Global UK Ltd · 15 days left · 4 Nov 2026](https://tendernation.io/opportunities/01a1594a-5b90-70f0-bfba-b41855fc1036/institutional-strengthening-and-capability-development-plan-for-disaster-risk-ma) [Tech support for the dev. of the PCF requirements of the NHS Supplier Roadmap · NHS England · 20 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a1592e-e8f3-706b-9ddc-5c6a732dbed6/tech-support-for-the-dev-of-the-pcf-requirements-of-the-nhs-supplier-roadmap) [CCHA 0328 Legal Services Framework for Land and Development · Castles and Coasts · 35 days left · 24 Nov 2026](https://tendernation.io/opportunities/01a158c1-081f-701f-9487-6053b00296f6/ccha-0328-legal-services-framework-for-land-and-development) [Evaluation consultancy services – Achiziția de Servicii de evaluare a Strategiei Naționale de Specializare Inteligentă (SNCISI) 2022-2027 precum și a Planului Național de Cercetare Dezvoltare și Inovare 2022-2027 (PNCDI IV) · Autoritatea Nationala pentru Cercetare · 14 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a156a9-ff29-70e9-8ce7-e1917b432c09/romania-evaluation-consultancy-services-achizitia-de-servicii-de-evaluare-a)