Source: https://tendernation.io/opportunities/01a1407f-d37d-7124-ad23-760e1cfdce81/ireland-telephone-operator-services-limerick-city-and-county-council-corpora

closed IE open procedure

# Telephone operator services – Limerick City and County Council Corporate Telephony and Contact Centre Solution and Associated Services

[Limerick City and County Council\_103432](https://tendernation.io/buyers/limerick-city-and-county-council-103432)

Estimated value

€700,000

Published

26 May 2026

Deadline

Closed

22 Jun 2026

## Who can bid

- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

## About this tender

The Contracting Authority invites tenders for the supply, implementation, and ongoing support of a modern, resilient corporate telephony and contact centre solution to replace the existing phone system originally procured in 2017. The proposed solution must support organisation‑wide telephony requirements as well as high‑volume public‑facing services, including Customer Services and the Housing Assistance Payment (HAP) service. The objective of this procurement is to provide a stable, scalable, and fully supported solution that improves service continuity, call handling, reporting accuracy, and user experience, while integrating with the Council’s existing ICT environment. The scope of the competition is expected to include, but is not limited to: Core enterprise telephony services Call queues, hunt groups, IVR and call flow management Contact centre functionality for agents, supervisors, and administrators Reporting, analytics, and call recording capabilities Integration with Microsoft 365, identity services, and relevant business systems Handsets, headsets, and softphone options where required Implementation, migration, training, and transitional support Ongoing support, maintenance, and service level commitments The Contracting Authority is technology‑agnostic. Any references to existing platforms or technologies are provided for context only and shall not be interpreted as prescriptive.

Read full description

## CPV classification

Telephone operator services Ancillary works for telecommunications Installation of telecommunications equipment Installation of telephone lines Installation of telephone exchanges

Source

Tenders Electronic Daily (EU) · Notice 357241-2026

[View official notice](https://ted.europa.eu/en/notice/357241-2026)

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