Source: https://tendernation.io/opportunities/01a1407e-69ba-73e8-8d7c-2816e506abe1/netherlands-it-services-consulting-software-development-internet-and-suppor

closed NL open procedure

# IT services: consulting, software development, Internet and support – Enterprise Service Management (ESM) Platform

[Technische Universiteit Eindhoven](https://tendernation.io/buyers/technische-universiteit-eindhoven)

Estimated value

Not stated

Published

1 Jun 2026

Deadline

Closed

12 Aug 2026

## Who can bid

- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

## About this tender

Universities and research institutions increasingly operate like complex enterprises, with many service layers across IT, HR, research support, facilities, and teaching administration and TU/e is no exception. To address the challenges that result from this increased complexity we want to introduce Enterprise Service Management in our architecture. Based on our current understanding, three main capabilities of ESM centre around service request management, service delivery orchestration, and support. TU/e wants to start the implementation end of September 2026. The implementation of the Enterprise Service Management (ESM) solution will initially focus on three core business domains: HRM services, ESA services, and LIS services which are now supported in Topdesk. The services of these domains form the first implementation wave and must be explicitly included in the supplier’s proposed implementation plan and offering. See tenderdocuments

## CPV classification

IT services: consulting, software development, Internet and support

Source

Tenders Electronic Daily (EU) · Notice 374645-2026

[View official notice](https://ted.europa.eu/en/notice/374645-2026)

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