Source: https://tendernation.io/opportunities/01a14062-90a8-7156-b5e1-ba5b94f659ff/norway-software-related-services-customer-dialogue-and-case-handling-contact Open for bids NO # Software-related services – Customer dialogue and case handling contact centre system [Troms Fylkeskommune](https://tendernation.io/buyers/troms-fylkeskommune) Estimated value Not stated Published 7 Oct 2026 Deadline 22 days left 9 Nov 2026 ## About this tender Troms County invites tenderers to a competition for a contact centre system for customer dialogue and case handling for the public transport and mobility offer in Troms. The contract period is from 01.03.2027 - 01.03.2030. In addition the contracting authority has an option for an extension of up to 2 (1+1) years. The tender contest is subject to financing. Tenderers are encouraged to go through the tender documentation carefully and get in the competition rules. If the tender documentation appears unclear, suppliers are encouraged to ask questions to the contracting authority through the Hyyr portal. The assignment is further described in Annex 1 Requirement Description and Requirement Specification. ## CPV classification Software-related services Customer Relation Management software package Software package and information systems Source Tenders Electronic Daily (EU) · Notice 692161-2026 [View official notice](https://ted.europa.eu/en/notice/692161-2026) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Troms Fylkeskommune: past awards and live tenders](https://tendernation.io/buyers/troms-fylkeskommune) [Sector More IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [Market and economic research; polling and statistics – Market Information System (MIS) · Troms Fylkeskommune · 3 days left · 21 Oct 2026](https://tendernation.io/opportunities/01a14066-6a38-7369-9cc5-6f5830b605df/norway-market-and-economic-research-polling-and-statistics-market-informati) [Market and economic research; polling and statistics – Market Information System (MIS) · Troms Fylkeskommune · 10 days left · 28 Oct 2026](https://tendernation.io/opportunities/01a13e2c-b63c-7044-95c0-2f2a8df9a17e/norway-market-and-economic-research-polling-and-statistics-market-informati) [Information technology services – Dynamic purchasing system ICT consultancy services · Tromsø kommune · 2126 days left · 14 Aug 2032](https://tendernation.io/opportunities/01a1406d-94a0-7062-b047-4390229a15ae/norway-information-technology-services-dynamic-purchasing-system-ict-consult) [IT services: consulting, software development, Internet and support – Welfare technology for Nome and Midt-Telemark · Nome kommune · 22 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a14062-8df5-707a-9703-48dacde1bee1/norway-it-services-consulting-software-development-internet-and-support-w) [IT services: consulting, software development, Internet and support – 26182 Case handling system · Innkjøpskontoret AS · 8 days left · 27 Oct 2026](https://tendernation.io/opportunities/01a14066-2004-710f-9867-058b390bc8a0/norway-it-services-consulting-software-development-internet-and-support-2) [IT services: consulting, software development, Internet and support – Cloud based case and archive system for the Norwegian Labour Inspection Authority (2nd notice). · Arbeidstilsynet · 11 days left · 29 Oct 2026](https://tendernation.io/opportunities/01a14065-4cb9-730e-b527-ebf79e0144c4/norway-it-services-consulting-software-development-internet-and-support-c)