Source: https://tendernation.io/opportunities/01a13e2a-5292-706f-b05e-f26b06c0052b/goj-ie-out-of-hours-call-management

closed JE open procedure

# GoJ-IE-Out of Hours Call Management

[States of Jersey](https://tendernation.io/buyers/states-of-jersey)

Estimated value

Not stated

Published

21 Sept 2026

Deadline

Closed

16 Oct 2026

## Who can bid

- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

## About this tender

The Government of Jersey Infrastructure and Environment (I&E) Department requires the provision of a professional Out of Hours Emergency Call Handling Service to support the Department's emergency response arrangements outside normal working hours. The service will provide a single point of contact for members of the public, emergency services, parish authorities and other stakeholders reporting incidents relating to Government-owned infrastructure and assets.

The appointed Contractor shall receive, assess, record, triage and escalate calls in accordance with agreed procedures and Service Level Agreements (SLAs), ensuring appropriate Duty Officers are contacted when intervention is required.

## CPV classification

Machinery for mining, quarrying, construction equipment 81000000 83000000

Source

ProContract (Proactis)

[View official notice](https://procontract.due-north.com/Advert?advertId=924e36a3-cbb5-f111-813c-005056b64545)

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