Source: https://tendernation.io/opportunities/01a13e01-2d28-71bb-8e43-de0a4339340f/the-provision-of-an-sap-3rd-party-support-service

awarded GB restricted procedure

# The Provision of an SAP 3rd Party Support Service

[Glasgow City Council](https://tendernation.io/buyers/glasgow-city-council)

Estimated value

Not stated

Published

31 Oct 2025

Deadline

Rolling deadline

## About this tender

The council requires an Enterprise Resource Planning (ERP) Replacement program that will deliver a transition from the council’s current ERP solution, SAP ERP, to Oracle Cloud ERP before the end of mainstream ECC support in December 2027.

The key elements of SAP 3rd Party Support Service are:

A comprehensive ticket-based support model that includes assistance in maintaining existing customisations, covering Z Programs, ABAP developments, system interfaces, integrations, and configuration issues.

### Delivery of Compliance & Regulatory Adherence

Proactive security protection tailored to the enterprise software environment, including mitigation of both known vulnerabilities and unknown (zero-day) threats.

Application and documentation issue resolution

Operational and configuration support services

### Performance optimisation and tuning

### Interoperability and systems integration support

Security advisory services, including technical guidance.

### Cloud strategy and migration consultancy

### Dedicated Account and Client Success Managers

24/7/365 access via telephone and support portal

Collaborative engagement with CGI and SAP, to deliver the agreed support model

## CPV classification

Software integration consultancy services

Source

Public Contracts Scotland · Notice rls-1-OCT542521

[View official notice](https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT542521)

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