Source: https://tendernation.io/opportunities/01a13df8-f42e-703d-8f6e-44a96e0b9625/welfare-rights-case-management-system

pending GB open procedure

# Welfare Rights Case Management System

[East Ayrshire Council](https://tendernation.io/buyers/east-ayrshire-council)

Estimated value

Not stated

Published

29 Apr 2026

Deadline

Rolling deadline

## Who can bid

- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

## About this tender

The Welfare Management Service supports individuals access benefits and reduces poverty. The additional income secured for East Ayrshire residents helps lifts households out of poverty and assists the local economy. Additionally, support is provided for legal representation.

A Case Management System (CMS) is required to support staff, improve efficiency, analysis and reporting on data, and management of workloads. The CMS should facilitate effective management of Scottish legislative changes and completion of statutory duties.

East Ayrshire Council are considering both an externally hosted and on-premises systems.

## CPV classification

Document management system

Source

Public Contracts Scotland · Notice rls-3-APR554821

[View official notice](https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR554821)

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