Source: https://tendernation.io/opportunities/01a13d21-7aee-7030-af2f-1dbe8f396a1b/cbmdc-462-automated-telephony-call-routing-solution

awarded GB direct award procedure

# CBMDC 462 - automated telephony call routing solution

[City of Bradford Metropolitan District Council](https://tendernation.io/buyers/city-of-bradford-metropolitan-district-council)

Estimated value

£40,000 to £70,000

Published

12 Mar 2026

Deadline

Closed

13 Feb 2026

## Who can bid

- Small contract value

    Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services.

## About this tender

Automated telephony call routing solution, including Liberty Contact Portal, SolutionCare and Speech Recognition and Tuning. Used in the contact centre for external calls.

Procured via NHS Patient Healthcare Communications and Related IT Services framework - Lot 1: Patient Messaging Services

2 year, with 1 x 12 month extension

## CPV classification

Telephone switchboards

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/bf7e2b2c-88c1-4a85-9fb6-072346a42c3d)

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