Source: https://tendernation.io/opportunities/01a13d1f-feaa-73a6-8226-346f015e4045/aagenerative-ai-for-customer-contact-live-trialsa

awarded GB restricted procedure

# ​​Generative AI for customer contact - Live Trials​

[DEFRA](https://tendernation.io/buyers/defra)

Incumbent usually keeps it

Estimated value

£405,400

Published

23 Jan 2026

Deadline

Closed

23 Jan 2026

## About this tender

Building on the foundation phase, this project will introduce Generative AI agents to support two services through alpha and beta testing. It will assess their effectiveness of Generative AI against these use cases and build evidence to support future investment

## CPV classification

General management consultancy services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/a63908c8-9169-4742-abba-db4cd4573802)

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