Source: https://tendernation.io/opportunities/01a13d1e-b6c9-73e6-b5fa-57389cda1ba0/back-office-processing-of-pcns

awarded GB restricted procedure Suitable for SMEs

# Back Office Processing of PCNs

[North Northamptonshire Council](https://tendernation.io/buyers/north-northamptonshire-council)

Pays 99% within 30 days

Estimated value

£309,240

Published

8 Jul 2026

Deadline

Closed

19 May 2026

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

North Northamptonshire Council requires the services of Processing of Penalty Charge Notices (PCNs) issued under the Traffic Management Act 2004 and for Bus Lane Enforcement.

Services include:

â&#128;¢ Online payments and appeals

â&#128;¢ Evidence and photos viewable by motorist online

Reconciliation and banking:

Payment contact methods:

â&#128;¢ Postal

â&#128;¢ Telephone

â&#128;¢ Web

Payment methods:

â&#128;¢ Cheques

â&#128;¢ Postal orders

â&#128;¢ Credit / debit cards

o Banking of penalty income directly into Council account

o Reconciliation of funds cleared into dedicated account

### Mail despatch

â&#128;¢ Statutory Notices enclosed and mailed 1st class

â&#128;¢ Correspondence replies enclosed and mailed 1st class

### Reports

â&#128;¢ Standard suite of performance reports published monthly to include financial

income statement report

### Call centre

â&#128;¢ Operator - manned: Monday to Friday 9:00 to 17:00

â&#128;¢ Automated Interactive Voice Response (IVR touch - tone) payment engine 24

hours a day, 7 days a week (optional and where applicable)

Inclusive of all relevant software.

This contract was awarded via a Direct Award utilising CCS Framework RM6259 Lot 3.

## CPV classification

Parking enforcement services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/91da9f2a-6806-442f-b637-85b3eac2c2af)

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