Source: https://tendernation.io/opportunities/01a13d1e-8122-7097-bcfe-8fb1b3af0c78/revenues-benefits-it-processing-core-system

awarded GB direct award procedure

# Revenues & Benefits IT processing core system

[London Borough of Waltham Forest](https://tendernation.io/buyers/london-borough-of-waltham-forest)

Estimated value

Not stated

Published

27 Jan 2026

Deadline

Closed

15 Apr 2024

## About this tender

Revenues & Benefits software solution is the primary IT system that support the full end-to-end administration of, via wide ranging functions and processes across multiple contact channels, resident accounts & cases within the borough for:\\r

• billing, collection and enforcement for Council Tax, National Non-Domestic Rate (Business Rates), Business Improvement Districts (BIDs), Housing Benefit Overpayments\\r

• entitlement, assessment, and payment of Housing Benefit, Council Tax Support, Discretionary Housing Payment, Discretionary Council Tax Hardship and Local Welfare Assistance\\r

• entitlement assessment of Free School Meals\\r

Customer Resolution Centre and Business Support staff access MRI Revenues & Benefits on a permissioned basis for a subset of administration activities specific to their own roles & responsibilities.

## CPV classification

IT services: consulting, software development, Internet and support

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/8ead5d6c-c0f5-4545-9dcf-443bdfc3bc51)

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