Source: https://tendernation.io/opportunities/01a13d1c-5de4-7317-953f-6b02088eb7a9/replacement-it-service-management-itsm-system awarded GB open procedure Suitable for SMEs # Replacement IT Service Management (ITSM) System [City of Bradford Metropolitan District Council](https://tendernation.io/buyers/city-of-bradford-metropolitan-district-council) Incumbent usually keeps it Estimated value £897,000 to £2,400,000 Published 31 Mar 2026 Deadline Closed 23 Jan 2026 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The Council is seeking to appoint a suitably experienced and qualified Provider (the Provider) to deliver a cloud-hosted replacement IT Service Management (ITSM) system. The current ITSM tool has been in place since 2015. With the advancement of technology, the Council is keen to take advantage of up-to-date technology, functionality, current call handling and asset management systems to improve and enhance service delivery to its customers. Addendum A provides bidders with overview information about the current IT infrastructure, services, and support, including any standards/policies/technical requirements. This will allow bidders to gain an understanding to ensure appropriateness of their solution(s) and enable them to provide an accurate pricing for the implementation and running of their services. Addendum B outlines potential future requirements for a Customer Relationship Management (CRM) system, Customer Portal, and Electronic Document Management (EDM) solution. Should the selected ITSM solution demonstrate the capability to meet these requirements, the Council reserves the right, at its sole discretion, to extend the scope of this contract to include some or all of these components. The initial contract term is expected to be five (5) years, with the possibility of extension for up to two (2) additional periods of 24 months each and a further period of 12 months. This allows for a maximum potential contract duration of ten (10) years. During any extension periods, the Council retains the right to modify the scope of support requirements as necessary. This procurement is being run as a Further Competition under the Crown Commercial Services Back Office Software 2 (BOS2) RM6285 framework. Read full description ## CPV classification IT services: consulting, software development, Internet and support Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/6bc2303a-28d6-4b3c-a14e-1ecc5ac43871) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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