Source: https://tendernation.io/opportunities/01a13d1b-fe7a-739f-a313-3d419a1780fc/telephony [Skip to main content](#main-content) awardedGBrestricted procedureSuitable for SMEs # Telephony [The Extracare Charitable Trust](https://tendernation.io/buyers/the-extracare-charitable-trust) Estimated value £823,203 Published 22 Jul 2026 Deadline Closed 10 Jun 2026 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. [More contracts for small businesses and VCSEs](/opportunities/for-small-businesses)## About this tender ExtraCare is seeking a modern telephony solution that: - Delivers a cloud-first VOIP service that leverages existing internet connectivity over SIP trunks, provides centralised management, and reduces the volume of on-site hardware (there are no local IT staff at individual sites). - Maintains a highly reliable telephone service appropriate to a critical healthcare environment, supporting continuity of care for residents and effective working for staff. - Provides full functional equivalence with the existing analogue services, including warden call, door entry, door sensors and panic buttons, and the I'm OK wellbeing check-in. - Utilises the existing analogue cabling within resident apartments to avoid the cost, complexity and disruption of installing new data cabling and undertaking construction work in individual apartments. - Uses digital DECT to ensure consistent and strong signal in all areas of resident apartments, supporting staff who deliver care. - Provides centralised, remote management of the cloud service, ATAs, DECT infrastructure and handsets, suitable for administration by the ExtraCare IT team. - Delivers a cost-effective service over a five-year contract term, with transparent pricing, predictable call costs, and the ability to add and remove sites over time. All proposed equipment and services must also meet the following baseline requirements: • All hardware supplied shall be new, unused, and of current production models, sourced directly from original manufacturers or authorised distributors and resellers. • All hardware shall comply with relevant international safety and quality standards, including CE, UKCA and RoHS where applicable. • All installed hardware and software must remain within vendor support for the duration of the contract plus two years. • The supplier shall hold ISO 27001 (preferred) or Cyber Essentials Plus certification at the time of bidding and maintain certification for the duration of the contract. • The supplier shall manage personnel in line with cyber security best practice, including the use of multi-factor authentication for remote access to ExtraCare equipment, effective leaver management, the provision of access logs on request, and avoidance of shared logon credentials. Read full description ## CPV classification Telecommunications cable and equipment Source Contracts Finder (UK) [View official notice ](https://www.contractsfinder.service.gov.uk/notice/6601383a-5221-422c-8a69-1e33541c4d54) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free ](/register) [Buyer profileThe Extracare Charitable Trust: past awards and live tenders](https://tendernation.io/buyers/the-extracare-charitable-trust)[SectorMore Telecoms & broadcasting equipment tenders](https://tendernation.io/sectors/telecoms-broadcasting-equipment) ## More tenders like this [Telecommunications equipment and supplies – Remodelación Del Cpd De T3 En El Aeropuerto De Málaga - Costa Del Sol Aena. 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