Source: https://tendernation.io/opportunities/01a13d1b-878b-72a0-a46c-18e2d5414563/provision-of-pals-complaints-contact-centre-service awarded GB open procedure Suitable for SMEs # Provision of PALS & Complaints Contact Centre Service [Attain Health Management Services Ltd](https://tendernation.io/buyers/attain-health-management-services-ltd) Open field Estimated value £39,152 Published 8 Jun 2026 Deadline Closed 25 Mar 2025 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The Contracting Authority (NHS Essex Integrated Care Board) has awarded a compliant Call-Off Contract to East of England Ambulance NHS Trust - Commercial Services \[CallEEAST\] for provision of a PALS & Complaints Contact Centre Service Essex Integrated Care Board (Essex ICB) that will provide PALS and Complaints call handling/contact centre services to facilitate timely effective response and resolution of patient issues. The contract commences 01st April 2026 and expires 30th September 2026. The estimated value of the new contract (£114.066.24) and the cumulative spend to date (£39,152). This Contract Award Notice is being published in accordance with the requirements for sub-central contracting authorities, NHS Trusts and NHS Foundation Trusts where the contract value is at least £30,000 inclusive of VAT in accordance with the Public Contract Regulations 2015, which govern the Framework Agreement his Call-Off Contract is associated with. ## CPV classification Telephone-answering services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/5e7909ee-6916-44d3-ab67-cbe3a4648a23) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Attain Health Management Services Ltd: past awards and live tenders](https://tendernation.io/buyers/attain-health-management-services-ltd) [Sector More Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [Supply services of personnel including temporary staff – Flexibele capaciteitsschil ICT-professionals · Provincie Noord-Brabant · 91 days left · 18 Jan 2027](https://tendernation.io/opportunities/01a156a9-6eb4-70f6-8d1b-e1d174f83ea1/netherlands-supply-services-of-personnel-including-temporary-staff-flexibele) [Market research services – Suivi des marchés pour le secteur Spatial · Centre National D'etudes Spatiales · 31 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a156a9-6d52-72ca-8443-0f5874823be1/france-market-research-services-suivi-des-marches-pour-le-secteur-spatial) [Advertising and marketing services – Personalmarketingagentur\_Stellenanzeigen · Berliner Feuerwehr · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-6347-72f7-8491-b98e903a3ff7/germany-advertising-and-marketing-services-personalmarketingagentur-stellena) [Printing and distribution services – impression, façonnage, MISE SOUS PLI et routage de supports de communication POUR LES services DU departement de lot-et-garonne - 4 lots · Conseil Départemental du Lot-et-Garonne · 45 days left · 3 Dec 2026](https://tendernation.io/opportunities/01a156a9-6342-737e-9c91-e518c28582e6/france-printing-and-distribution-services-impression-faconnage-mise-sous-p) [Customer-care services – Servicio de atención ciudadana 010, centralita y atención presencial para el Ayuntamiento de Valladolid · Concejalía Delegada General del Área de Hacienda, Personal y Modernización Administrativa del Ayuntamiento de Valladolid · 35 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a156a9-6465-7316-bb64-ce8123cbca0c/spain-customer-care-services-servicio-de-atencion-ciudadana-010-centralita) [Survey conduction services – Accords-cadres à bons de commande de prestations de services relatifs à la réalisation d'une enquête de satisfaction annuelle sur la qualité de service et la réalisation d'appels de courtoisie auprès des nouveaux clients locataires de PARTENORD HABITAT et PARTIMMO - Relance du lot n°2 suite à déclaration sans suite (n°26190) · Partenord Le groupe · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a156a9-6fbe-70d0-b410-7283546d6344/france-survey-conduction-services-accords-cadres-a-bons-de-commande-de-prest)