Source: https://tendernation.io/opportunities/01a13d1a-bce8-73cc-a579-b7051532a6c4/amazon-connect-contact-centre-calls-automation-including-digital-space-extens

awarded GB restricted procedure Suitable for SMEs

# Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service

[NHS Midlands & Lancashire Commissioning Support Unit](https://tendernation.io/buyers/nhs-midlands-lancashire-commissioning-support-unit)

Estimated value

£43,006

Published

22 Apr 2026

Deadline

Closed

1 Dec 2025

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Small contract value

    Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

The following describes the main

components of the service.

• Delivery of professional services

• Digital Space Contact Centre

### Annual Software & Support

• Digital Space Amazon Connect

• Softphone, Reporting and

### Wallboard

• Amazon Connect webchat and

directed chat where applicable

• Amazon Connect and Lex Gen AI

where applicable

• Digital Space managed service

The following describes the main

components of the service.

• Delivery of professional services

• Digital Space Contact Centre

### Annual Software & Support

Docusign Envelope ID: DC2AD8A9-A568-4777-ABC8-125BD072EB48

3

• Digital Space Amazon Connect

Softphone, Reporting and

### Wallboard

• Estimated AWS Resale calls,

storage etc..( Note AWS resale re

calls, storage etc is estimated and

dependent on usage.)

Estimated Digital Space Agent Numbers,

AWS Resale calls, Chat, Gen AI where

applicable , storage etc..( Note AWS

resale re calls, storage dependent on

usage.)

## CPV classification

Communications network

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/518b1ce2-f9e1-4aa9-a3b0-d41177e9ad45)

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