Source: https://tendernation.io/opportunities/01a13d1a-b6c2-73b5-b8c8-3314512abcc8/out-of-hours-phone-service

awarded GB negotiated without publication procedure

# Out of Hours Phone Service

[Housing Solutions](https://tendernation.io/buyers/housing-solutions)

Estimated value

£75,000

Published

22 Jun 2026

Deadline

Closed

1 Jan 2026

## Who can bid

- Small contract value

    Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services.

## About this tender

Provision of an Out-of-Hours telephone answering and call handling service for Housing Solutions, delivering a responsive first point of contact for residents outside normal business hours. the service includes the receipt, assessment and escalation of emergency repairs, tenancy related matters and other urgent enquiries, ensuring continuity of service and appropriate response to residents need 24 hours a day, 365 days a year.

## CPV classification

Call centre

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/510b97ff-8713-4aa3-b168-773acec4429f)

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