Source: https://tendernation.io/opportunities/01a13d16-2a0f-7037-a594-7a343bb28089/crm-system awarded GB restricted procedure Suitable for SMEs # CRM System [City of York Council](https://tendernation.io/buyers/city-of-york-council) Estimated value £146,283 Published 6 Aug 2026 Deadline Closed 18 Mar 2026 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender ### Aim of the service delivery 2.1 The Service Provider will be required to provide: • A customer relationship management system (CRM) to enable Connect to Work Participants to be tracked individually on their journey through the Programme, monitor the performance of Delivery Partners, generate templates, and reporting • The ability to export all data to .CSV and/or Excel files in the required format and structure for DWP and York and North Yorkshire Combined Authority requirements • Setup and administrative support to meet agreed go-live dates • Onboarding, staff training, including to in-house Management Staff and external Delivery Partners, on use of the system • Licenses and accounts to enable Management Staff and Delivery Partners to access the system input Participant details, create reports and export reports - for Management Staff both within the York and North Yorkshire Combined Authority working on internal IT systems and hardware, and those Delivery Partners that are external and outside of regional and local government IT infrastructure o Expected to be between 30 and 70 Licenses dependent on cost, see below for current per-year expectations:  Year 1: 30  Year 2: 40  Year 3: 70  Year 4: 70  Year 5: 30  Extension year if realized to be confirmed • Changes and adaptation to the system in line with any mandated or recommended changes from DWP over the course of the contract • Ongoing service, technical support, access and administration, and up-time requirements as agreed within the final contract Read full description ## CPV classification Computer support and consultancy services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/07d0d9b2-5dab-415a-9c04-73cbe64f42c5) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile City of York Council: past awards and live tenders](https://tendernation.io/buyers/city-of-york-council) [Sector More IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [Computer facilities management services – IT-tjänster · Kalmar Läns Museum · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-8774-723e-83a8-af2cae60c2ed/sweden-computer-facilities-management-services-it-tjanster) [Software implementation services – DNS - Metada Platform - licence a související implementační, konzultační, analytické a školicí služby · DIAMO, státní podnik · 36 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a15183-8989-719a-85fd-f036dc09b9df/czechia-software-implementation-services-dns-metada-platform-licence-a-s) [IT services: consulting, software development, Internet and support – Integrale ICT-dienstverlening · Stichting TWijs · 43 days left · 30 Nov 2026](https://tendernation.io/opportunities/01a15183-8078-70d7-8df3-40f25f4d83c5/netherlands-it-services-consulting-software-development-internet-and-suppor) [Software supply services – CRE\_2026\_092 Renouvellement des licences Varonis · CREOS Luxembourg S.A. · 28 days left · 15 Nov 2026](https://tendernation.io/opportunities/01a15183-411c-7086-9da9-540c2fa32c64/luxembourg-software-supply-services-cre-2026-092-renouvellement-des-licences) [Software supply services – Vergabe zur Ablösung der bestehenden SAP-Lösung im Bereich Personal · Westfälische Verkehrsgesellschaft mbH · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-0636-71ff-ab09-9dda4a94f77c/germany-software-supply-services-vergabe-zur-ablosung-der-bestehenden-sap-lo) [IT services: consulting, software development, Internet and support – L-Bank - Europaweite Vergabe einer KI-gestützten Lösung zur Verarbeitung von Elterngeldanträgen und Nachweisen im Verhandlungsverfahren mit Teilnahmewettbewerb nach VgV · Landeskreditbank Baden-Württemberg - Förderbank - (L-Bank) · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-95b1-7144-aa3a-6e4de7a75864/germany-it-services-consulting-software-development-internet-and-support)