Source: https://tendernation.io/opportunities/01a13d14-e5ee-7095-ad8b-20229b4d1411/contact-centre-services closed GB open procedure # Contact Centre Services [Bip Solutions Limited](https://tendernation.io/buyers/bip-solutions-limited) Estimated value Not stated Published 14 Feb 2025 Deadline Closed 1 Jan 2021 ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender ### Modification Notice Original description: The provision of Customer Services via telephony and potentially other communication channels. In addition they may provide the following: management of customer contact through social media channels, secure messaging and chat-bots; ad-hoc administration work to support account processing; additional blended work to support contact and repayments processing; outbound calling; web chat. ### Description of the modifications Increase in the overall value of the contract by an additional £3.7M, for final 3 months of the contract. Original contract value increased to £75M on 04/03/2021 Description of the circumstances which rendered the modification necessary and explanation of the unforeseen nature of these circumstances: The Contact Centre Contract has been consumed earlier than intended due to a few additional cost pressures which were not anticipated. The increase in value requested of £3.7M is to enable business as usual to manage demand levels at this time of year. The Regulation 72 (1) a allows an increase such as SLC requires. The increase is less than 50% of the original contract value. ## CPV classification Customer services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/f8b1faa9-fb18-47a5-b359-2f6bf6f52178) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Bip Solutions Limited: past awards and live tenders](https://tendernation.io/buyers/bip-solutions-limited) [Sector More Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [Employee Screening · Dorset & Wiltshire Fire and Rescue Authority · 16 days left · 2 Nov 2026](https://tendernation.io/opportunities/01a145df-100b-70ec-8bcc-3630f263230d/employee-screening) [Invitation to Tender- For the provision of viability evidence and assessment of the West Suffolk Local Plan and the introduction of a CIL charging schedule. · West Suffolk Council · 30 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a14503-5763-721c-b887-6f844f9f4360/invitation-to-tender-for-the-provision-of-viability-evidence-and-assessment-of) [BaDC-1727 Retford Buttermarket Food Hall Operator Opportunity · Bassetlaw District Council · 41 days left · 27 Nov 2026](https://tendernation.io/opportunities/01a14503-57cd-73bf-b1f5-a8a4f0713a79/badc-1727-retford-buttermarket-food-hall-operator-opportunity) [Consultancy Services for an Independent Mixed-Use Viability, Market Demand and Development Options Review - Fleetwood Farm, Banks · West Lancashire Borough Council · 20 days left · 6 Nov 2026](https://tendernation.io/opportunities/01a14503-59d8-704e-b46c-727e4a0e571e/consultancy-services-for-an-independent-mixed-use-viability-market-demand-and-d) [UEFA EURO 28 Birmingham Host City - Festival Development · Birmingham City Council · 20 days left · 6 Nov 2026](https://tendernation.io/opportunities/01a14495-7fd3-7021-b8b4-8cbe13597d01/uefa-euro-28-birmingham-host-city-festival-development) [Evaluation specialist Dartmoor’s Dynamic Landscapes programme (natural environment, landscape heritage, culture) · Dartmoor National Park Authority · 14 days left · 1 Nov 2026](https://tendernation.io/opportunities/01a1434c-ece2-7261-8fb5-e68bdb54c1e9/evaluation-specialist-dartmoors-dynamic-landscapes-programme-natural-environme)