Source: https://tendernation.io/opportunities/01a13d14-318c-72ea-8c1d-77369535efa5/cloud-based-contact-centre

awarded GB restricted procedure

# Cloud Based Contact Centre

[National Highways](https://tendernation.io/buyers/national-highways)

Estimated value

£686,657

Published

2 Jul 2025

Deadline

Closed

31 Mar 2025

## About this tender

This proposal is to undertake a project to explore the market for a replacement cloud-based contact centre service contract. The project will cover requirements gathering, governance, procurement and transition/transformation activities. The high-level benefit of the project will be the continued provisioning of cloud-based contact centre services. It will also facilitate opportunities to confirm value for money and that the most appropriate functional and technical solution is in place.

## CPV classification

Highways consultancy services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/f18965ac-3cfe-4190-bd41-c56ad1639c52)

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