Source: https://tendernation.io/opportunities/01a13d13-8994-7225-8bf0-c03e6ad8bf25/fulfilment-services-for-the-salvation-army pending GB open procedure # Fulfilment Services for The Salvation Army [The Salvation Army](https://tendernation.io/buyers/the-salvation-army) Estimated value Not stated Published 17 Oct 2025 Deadline Rolling deadline ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender The Salvation Army is seeking expressions of interest from established providers for the provision of comprehensive fulfilment services to support our fundraising campaigns. ### Scope of Services We require a partner capable of delivering the following core services to high standards: • Postal Response Handling: Receive, sort, and process up to 30,000 donations per day, including all payment types (cash, credit/debit cards, cheques). • Financial Processing: Ensure all donations are processed and banked within strict timeframes (non-cash within 1 day, cash within 2 days). • Banking Accuracy: Achieve 100% accuracy in banking and processing of credit/debit card donations. • Data Processing & Downloads: Provide accurate banking data and images by noon on day 3, with daily downloads available via secure platforms. • Secure Banking Collection: Daily collections during campaign peaks, with flexibility based on volume. • Exception & Query Handling: Timely management of whitemail, query letters, and exception items, with daily returns and fulfilment within 3 business days. • Reporting: Deliver accurate campaign, media, and finance reports daily and weekly as required. • Archiving: Secure storage of hard copies of processed response forms in line with our archiving requirements. • Client Query Handling: Respond to all queries within 24 hours, with prompt handling of emails and calls. • Account & Project Management: Provide daily updates, weekly project calls, and end-of-campaign reviews, ensuring transparent communication and invoicing. • Telephone Response Handling: Answer all calls live, maintain high data and donation processing accuracy, and provide call recordings as specified. • Campaign Set-Up & Management: Adhere to agreed procedures and supporter care protocols. ### Service Level Expectations Providers must demonstrate the ability to meet or exceed the following targets: • Daily processing and reporting deadlines • Minimum 99% data accuracy • 100% accuracy in donation processing and query letter fulfilment • Rapid response times for client queries and call-backs • Secure handling and transfer of sensitive data and images Who Should Apply: We invite expressions of interest from established fulfilment service providers with proven experience in high-volume donation processing, secure data management, and campaign support for charitable organisations. Read full description ## CPV classification Postal and telecommunications services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/eb0fb2ac-1d0d-41a5-8684-882075284bfc) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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