Source: https://tendernation.io/opportunities/01a13d11-718a-7326-b1f1-93afc3463f67/patient-healthcare-communications-and-related-it-services-framework

pending GB open procedure Suitable for SMEs

# Patient Healthcare Communications and Related IT Services Framework

[NHS Commercial Solutions](https://tendernation.io/buyers/nhs-commercial-solutions)

Estimated value

£1,400,000,000

Published

22 May 2025

Deadline

Rolling deadline

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Sets up a framework

    Winning a place does not guarantee work: contracts are awarded later as call-offs, and the list usually stays closed for years.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

The Patient and Healthcare Communications and Related IT Services project will encompass a suite of services which will help health-care suppliers deliver improved and modern care for patients in a post Covid-19 world. Amongst others, it will ensure commitment to delivering modern, efficient, and patient-centered care in a digital age. This is a replacement for the current NHSE 'Endorsed' framework.

NHS in its long-term plan, has committed to a digital transformation agenda, aiming to leverage technology to enhance efficiency, improve patient experience, and deliver more personalised care.

The UK Government mandates all digital services and IT systems used by the NHS to meet a clear set of open standards. Thus any system which does not meet these standards will be phased out.

This is a replacement of the existing NHS England endorsed FWA accredidated by 'NHS Framework Strategy Recommendation' programme.

The beneficiaries of the services are NHS Patients receiving Healthcare Services, service users or Citizens within a Local or Central Government organisation within the wider Public Sector Organisations.

The framework will be divided into 13 lots, as follows:

- Lot 1 Patient Messaging Services
- Lot 2 Medical Messaging Application (Pager Replacement)
- Lot 3 Kiosk Display (Digital Signage)
- Lot 4 Patient Check-In and Queue Management System
- Lot 5 App Development Services
- Lot 6 Social Marketing Services
- Lot 7 Video Conferencing System
- Lot 8 In-patient Infotainment Management System
- Lot 9 Medical Representative Check-In Software System
- Lot 10 Lone Worker Safety & Kits
- Lot 11 Streamlined Patient Pathways/flow
- Lot 12 Artificial Intelligence-enabled Digital Care systems
- Lot 13 Bespoke Services

Read full description

## CPV classification

Graphic display panels

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/d6726aae-5f91-4d89-b3c0-b6d44fc7da9e)

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