Source: https://tendernation.io/opportunities/01a13d11-702c-705a-96d2-ee15fef79642/contact-centre-solution awarded GB restricted procedure Suitable for SMEs # Contact Centre Solution [Pension Protection Fund](https://tendernation.io/buyers/pension-protection-fund) Estimated value £924,000 Published 4 Sept 2025 Deadline Closed 12 Aug 2022 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Contract for the implementation, software, support, maintenance, and training of a new cloud-based contact centre solution. The contract value is inclusive of the initial contract term (5 years), two optional 1-year extensions, and VAT. The value is an estimate as charges are dependent on user licences and call volumes. The notice value is being updated to reflect a contingency amount that was included at award for use of these services. This figure was missed off the original notice in error. The value for this notice is therefore being increased by c.£82k ## CPV classification Desktop communications software package Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/d66d292a-81bd-4171-8714-d9cf9b9f07c0) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Pension Protection Fund: past awards and live tenders](https://tendernation.io/buyers/pension-protection-fund) [Sector More Software packages & information systems tenders](https://tendernation.io/sectors/software-information-systems) ## More tenders like this [Registration Services Booking and Management System · Herefordshire Council · 26 days left · 13 Nov 2026](https://tendernation.io/opportunities/01a14571-36b1-7388-87a9-27c78a201aee/registration-services-booking-and-management-system) [Fleet Management System · North East Derbyshire District Council · 26 days left · 13 Nov 2026](https://tendernation.io/opportunities/01a14495-83e7-7347-bd5f-302d644ecdf8/fleet-management-system) [The People's Network E-bikes - Customer Subscription, Service, Technology and Fleet Management Platform Provider · South Yorkshire Mayoral Combined Authority · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a14427-96da-72c9-813b-873ea7454e67/the-peoples-network-e-bikes-customer-subscription-service-technology-and-fl) [Supply, Installation, Testing and Commissioning of Asset Performance Management System (APMS) in PESCO Bannu & Dera Ismail Khan Operation Circles Khyber Pakhtunkhwa Province · Peshawar Electric Supply Company · 51 days left · 8 Dec 2026](https://tendernation.io/opportunities/01a13e41-035c-7095-8855-8913fea8b965/supply-installation-testing-and-commissioning-of-asset-performance-management) [Software package and information systems – mixto de suministro suscripción Plataforma tecnológica de gestión de contenidos para gestión centralizada portales y páginas web para la Red Provincial de Comunicaciones de la Diputación de Almería, en modalidad de SAAS, con hosting y mantenimiento · Junta de Gobierno de la Diputación Provincial de Almería · 27 days left · 13 Nov 2026](https://tendernation.io/opportunities/01a1420f-fe17-71a2-baf7-3a729fddc417/spain-software-package-and-information-systems-mixto-de-suministro-suscripci) [Medical software package – Zakup oprogramowania do zarządzania Zakładem Patomorfologii Katowickiego Centrum Onkologii · Katowickie Centrum Onkologii · 5 days left · 23 Oct 2026](https://tendernation.io/opportunities/01a1420f-ff10-711e-b196-4735827541f2/poland-medical-software-package-zakup-oprogramowania-do-zarzadzania-zakladem)