Source: https://tendernation.io/opportunities/01a13d10-cc7c-729e-bf3b-eaf42acad76c/omni-channel

awarded GB restricted procedure Suitable for SMEs

# Omni-channel

[Bromford Flagship Limited](https://tendernation.io/buyers/bromford-flagship-limited)

Estimated value

£2,100,000

Published

16 Jul 2025

Deadline

Closed

1 Jun 2025

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

### Omnichannel Project Vision

We are seeking a tier 1 cloud-based, scalable communication technology solution to enhance our services and improve the lives of our residents.

Our goal is to create a seamless and efficient customer experience, powered by innovative technology solutions and an effective mix

of channels.

To achieve our vision, we seek a robust, scalable, and flexible omnichannel solution and an experienced delivery & support partner that will enable us to:

• Unify Customer Interactions: Provide a consistent and seamless customer experience across channels, including voice, email, chat, and digital self-service.

• Optimise Operations: Streamline processes and improve agent productivity through advanced workforce management, automation tools, and integration with our Microsoft Dynamics 365 solution.

• Empower Agents: Equip agents with the tools and information they need to deliver exceptional customer service.

• Leverage Data Insights: Utilise data analytics to gain valuable insights into customer behaviour and operational performance.

• Future-Proof Our Technology: Select a solution that is adaptable to evolving technologies and industry trends.

## CPV classification

Telecommunications services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/cfdc3e36-4518-4b8c-b232-234bfd9c1cdb)

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[Buyer profile Bromford Flagship Limited: past awards and live tenders](https://tendernation.io/buyers/bromford-flagship-limited) [Sector More Postal & telecoms services tenders](https://tendernation.io/sectors/postal-telecoms-services)

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