Source: https://tendernation.io/opportunities/01a13d0f-8783-7177-b2bc-8c77e8875678/social-media-crm-tool awarded GB restricted procedure Suitable for SMEs # Social Media CRM Tool [Care Quality Commission](https://tendernation.io/buyers/care-quality-commission) Incumbent usually keeps it Pays 100% within 30 days Estimated value £63,600 to £95,400 Published 25 Feb 2025 Deadline Closed 24 Feb 2023 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Call of contract for Social Media Monitoring Tool - off-the-shelf" tool that can provide both social media CRM and engagement monitoring to enable us to effectively handle large volumes of queries received through our corporate social media accounts, and to track and evaluate the success of our proactive engagement activities on social media. This procurement was undertaken via Crown Commercial G Cloud 13 RM1557.13 - Lot 2 Cloud Services The Contract is awarded for an initial period of 24 months with an option to extend for up to 12 months. Total awarded value is the maximum of all charges. Contract reference: CQC EP&S 033 ### Updated 25.02.2025 Correction in the original notice ### Section name: Contract summary ### Place corrected: Value of contract Instead of Value: £63,600 to £83,333 ### Read Value: £63,600 to £94,400 Place corrected: Contract end date Instead of Date: 30 April 2025 ### Read Date: 30 April 2026 ### Section name: Description Instead of Text: The contract is awarded for 24 months with no option to extend Read: The Contract is awarded for an initial period of 24 months with an option to extend for up to 12 months. ### Section name: Award information Place corrected: Contract end date Instead of Date: 30 April 2025 ### Read Date: 30 April 2026 Place corrected: Total value of contract Instead of Value: £63,600 ### Read Value: £95,400 Section name: About the buyer ### Place corrected: Address ### Instead of Address: Newcastle, NE1 4PA, UK Read Address: Newcastle upon Tyne, NE1 4PA, England Read full description ## CPV classification IT services: consulting, software development, Internet and support Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/c38cafcf-6846-4080-9487-3053728b95e8) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Care Quality Commission: past awards and live tenders](https://tendernation.io/buyers/care-quality-commission) [Sector More IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [SONI090 – Client-Side Advisor · SONI Ltd · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a154e4-4736-72ba-9b73-0e325c4a96e5/soni090-client-side-advisor) [Software implementation services – DNS - Metada Platform - licence a související implementační, konzultační, analytické a školicí služby · DIAMO, státní podnik · 36 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a15183-8989-719a-85fd-f036dc09b9df/czechia-software-implementation-services-dns-metada-platform-licence-a-s) [IT services: consulting, software development, Internet and support – Integrale ICT-dienstverlening · Stichting TWijs · 42 days left · 30 Nov 2026](https://tendernation.io/opportunities/01a15183-8078-70d7-8df3-40f25f4d83c5/netherlands-it-services-consulting-software-development-internet-and-suppor) [Software supply services – CRE\_2026\_092 Renouvellement des licences Varonis · CREOS Luxembourg S.A. · 27 days left · 15 Nov 2026](https://tendernation.io/opportunities/01a15183-411c-7086-9da9-540c2fa32c64/luxembourg-software-supply-services-cre-2026-092-renouvellement-des-licences) [Software supply services – Vergabe zur Ablösung der bestehenden SAP-Lösung im Bereich Personal · Westfälische Verkehrsgesellschaft mbH · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-0636-71ff-ab09-9dda4a94f77c/germany-software-supply-services-vergabe-zur-ablosung-der-bestehenden-sap-lo) [Computer facilities management services – IT-tjänster · Kalmar Läns Museum · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-8774-723e-83a8-af2cae60c2ed/sweden-computer-facilities-management-services-it-tjanster)