Source: https://tendernation.io/opportunities/01a13d04-825d-7147-9026-061bbdf44adb/problem-debt-customer-engagement

awarded GB direct award procedure Suitable for SMEs

# Problem Debt Customer Engagement

[Folkestone and Hythe District Council](https://tendernation.io/buyers/folkestone-and-hythe-district-council)

Estimated value

£40,000

Published

20 May 2025

Deadline

Closed

9 Jun 2024

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Buyer says suitable for VCSEs

    The buyer ticked “suitable for voluntary, community and social enterprises” on the notice.
- Small contract value

    Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

ReachOut takes a holistic approach to supporting residents, helping them to resolve all their bills, guiding residents to support for their physical, mental and financial wellbeing. Calling residents over a two week contact strategy, ReachOut promote the support available directly from FHDC, increasing engagement with the council and the uptake of support. This also aims to drive down Council debt and prevent vulnerable households being passed through to enforcement.

## CPV classification

Collection agency services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/58f3a0e8-e6f1-4951-b70c-c801470ac837)

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[Buyer profile Folkestone and Hythe District Council: past awards and live tenders](https://tendernation.io/buyers/folkestone-and-hythe-district-council) [Sector More Business services tenders](https://tendernation.io/sectors/business-services)

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