Source: https://tendernation.io/opportunities/01a13d01-90bd-7281-a0b8-1e9bbd3b7ed1/provision-of-a-cloud-based-contact-centre-solution

awarded GB open procedure Suitable for SMEs

# Provision of a Cloud Based Contact Centre Solution

[Leicestershire County Council](https://tendernation.io/buyers/leicestershire-county-council)

Estimated value

£2,056,225

Published

10 Sept 2025

Deadline

Closed

20 Jun 2025

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

Further Competition for the provision of a Cloud Based Contact Centre Solution under framework RM6116 - Network Services 3 (PCR 2015).

Contract start date:- 08/09/2025 (to allow for onboarding ahead of licence commencement date)

### Initial contract end date:- 29/09/2028

7 x 12 months extension options available, if all taken, the contract will end eventually on 29/09/2035.

## CPV classification

Electrical machinery, apparatus, equipment and consumables; lighting

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/3c52e6a6-4db1-4569-9513-d3d6a5fe66e7)

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[Buyer profile Leicestershire County Council: past awards and live tenders](https://tendernation.io/buyers/leicestershire-county-council) [Sector More Electrical equipment & lighting tenders](https://tendernation.io/sectors/electrical-equipment-lighting)

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