Source: https://tendernation.io/opportunities/01a13d00-1cb6-73f6-b8d2-24ac7b919ef5/customer-sentiment-tracking closed GB open procedure Suitable for SMEs # Customer Sentiment Tracking [Ordnance Survey](https://tendernation.io/buyers/ordnance-survey) Estimated value Not stated Published 20 Feb 2025 Deadline Closed 21 Mar 2025 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Ordnance Survey Ltd (OS) is Britain's mapping agency and is responsible for the surveying, production, maintenance and marketing of a wide range of geographic information, relied on by government, business and individuals. Further information on us can be found on our website [os.uk](http://www.os.uk). OS is a private limited company (company registration number 09121572), and the entire share capital is owned by the Department for Science, Innovation and Technology. To help drive customer experience improvements on the customer moments that matter most, OS is seeking an innovative and technologically advanced supplier capable of providing a platform that can generate actionable insights about important aspects of the customer journey/experience. OS currently have a programme of transactional and relational surveys designed to capture key customer contact points and to understand our performance against our customer commitments of Value, Ease, Reliability and Quality. OS are seeking a supplier that can provide continuity of tracking for existing surveys whilst also providing 'thought leadership' to help progress and develop our programme of insight and reinvigorate interest internally about acting on customer feedback. Additional information: The Tender documentation is free to access and download on the following link: Visit [in-tendhost.co.uk/os](https://in-tendhost.co.uk/os) to access the (In-tend) supplier portal. If you encounter any difficulties whilst using the system, you can contact our Support team by phoning 0844 2728810 or emailing Is a Recurrent Procurement Type? : No Read full description ## CPV classification Research services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/2e89d350-74e6-40f8-a3fc-6db9657d6afa) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Ordnance Survey: past awards and live tenders](https://tendernation.io/buyers/ordnance-survey) [Sector More Research & development tenders](https://tendernation.io/sectors/research-development) ## More tenders like this [Included Outside Publication Faith in Nature · Natural England · 16 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a14a29-a2ce-7073-851a-05dd5c86a64c/included-outside-publication-faith-in-nature) [The provision of an online family history service for wales · The National Library of Wales · 32 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a14571-3ab0-72b7-a215-c1db7fc1c138/the-provision-of-an-online-family-history-service-for-wales) [Cymru Can Strategy Review · Future Generations Commissioner for Wales · 22 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a14571-3b47-71a7-b7c4-7d49c6871347/cymru-can-strategy-review) [Sector research for councils to learn from collaborative ICT delivery in local government · Improvement and Development Agency for Local Government (IDeA) · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a14503-584b-7036-bbe3-327b4e51c3c7/sector-research-for-councils-to-learn-from-collaborative-ict-delivery-in-local-g) [Research and development services and related consultancy services – Multiannual FWC on monitoring, research and analysis related to VET and qualifications · European Centre for the Development of Vocational Training, CEDEFOP - European Centre for the Development of Vocational Training · 58 days left · 15 Dec 2026](https://tendernation.io/opportunities/01a14210-1b58-70d6-9e0f-07f8589ea85c/greece-research-and-development-services-and-related-consultancy-services-mu) [Research services – Istraživanja vrsta i staništa u sklopu projekta PKK "Poboljšano upravljanje PPLP" · Javna ustanova Park prirode Lonjsko polje · 30 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a14210-312a-7230-92e1-4783caf49f90/croatia-research-services-istrazivanja-vrsta-i-stanista-u-sklopu-projekta-pk)