Source: https://tendernation.io/opportunities/01a13cff-9576-7094-9511-96f6ea12eb3d/defining-and-quantifying-extra-support-needs [Skip to main content](#main-content) awardedGBrestricted procedureSuitable for SMEs # Defining and Quantifying Extra Support Needs [H M Revenue & Customs](https://tendernation.io/buyers/h-m-revenue-customs) Estimated value £380,000 Published 10 Nov 2025 Deadline Closed 15 Aug 2025 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. [More contracts for small businesses and VCSEs](/opportunities/for-small-businesses)## About this tender HM Revenue & Customs (HMRC) invited Suppliers from the Research & Insights DPS (RM6126) to undertake research aimed at defining and quantifying the extra support needs of HMRC customers and the impact of digitalisation on their support needs. The overall aim of this research is to define and quantify the support needs of customers who need extra help when interacting with HMRC and how these might be affected by the move to digital. The research aims to better understand, define and delineate extra support needs to enable quantification. The research aims to produce robust, generalisable quantified evidence on the needs of customers who require extra support that is representative of the UK taxpayer population. The research aims to answer the following questions: -What are the support needs of customers who require extra help? -How does current digitalisation affect support needs? -How might the move to 'digital first' affect extra support needs in the future? -What is the extent of extra support needs in the UK taxpayer population? -What is the extent of interaction between individual and contextual support needs factors, both transient and fixed? -What is the extent of the impact of interactions between individual and contextual factors, whether transient or fixed, on support needs? -What support, and to what extent, do customers need HMRC to meet their obligations and provide to improve their experience of engaging with HMRC? Read full description ## CPV classification Social research services Source Contracts Finder (UK) [View official notice ](https://www.contractsfinder.service.gov.uk/notice/297aee65-5c19-4d77-a1b9-6483d94d4e50) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free ](/register) [Buyer profileH M Revenue & Customs: past awards and live tenders](https://tendernation.io/buyers/h-m-revenue-customs)[SectorMore Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [Employee Screening Dorset & Wiltshire Fire and Rescue Authority 16 days left 2 Nov 2026](https://tendernation.io/opportunities/01a145df-100b-70ec-8bcc-3630f263230d/employee-screening)[Invitation to Tender- For the provision of viability evidence and assessment of the West Suffolk Local Plan and the introduction of a CIL charging schedule. West Suffolk Council 31 days left 16 Nov 2026](https://tendernation.io/opportunities/01a14503-5763-721c-b887-6f844f9f4360/invitation-to-tender-for-the-provision-of-viability-evidence-and-assessment-of)[BaDC-1727 Retford Buttermarket Food Hall Operator Opportunity Bassetlaw District Council 41 days left 27 Nov 2026](https://tendernation.io/opportunities/01a14503-57cd-73bf-b1f5-a8a4f0713a79/badc-1727-retford-buttermarket-food-hall-operator-opportunity)[Consultancy Services for an Independent Mixed-Use Viability, Market Demand and Development Options Review - Fleetwood Farm, Banks West Lancashire Borough Council 20 days left 6 Nov 2026](https://tendernation.io/opportunities/01a14503-59d8-704e-b46c-727e4a0e571e/consultancy-services-for-an-independent-mixed-use-viability-market-demand-and-d)[UEFA EURO 28 Birmingham Host City - Festival Development Birmingham City Council 21 days left 6 Nov 2026](https://tendernation.io/opportunities/01a14495-7fd3-7021-b8b4-8cbe13597d01/uefa-euro-28-birmingham-host-city-festival-development)[Evaluation specialist Dartmoor’s Dynamic Landscapes programme (natural environment, landscape heritage, culture) Dartmoor National Park Authority 15 days left 1 Nov 2026](https://tendernation.io/opportunities/01a1434c-ece2-7261-8fb5-e68bdb54c1e9/evaluation-specialist-dartmoors-dynamic-landscapes-programme-natural-environme)