Source: https://tendernation.io/opportunities/01a13cfd-3a52-7120-bda4-346f236fe0ec/tenant-satisfaction-measure-tsm-surveys-2025

awarded GB negotiated without publication procedure Suitable for SMEs

# Tenant Satisfaction Measure (TSM) Surveys 2025

[West Kent Housing Association](https://tendernation.io/buyers/west-kent-housing-association)

Estimated value

£39,520

Published

31 Mar 2025

Deadline

Closed

24 Feb 2025

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Small contract value

    Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

\*This is for information only, as the contract has been awarded\*

The Regulator of Social Housing has set a number of Tenant Satisfaction Measures (TSMs), which we must report on each year. These are a set of measures that help:

â&#128;¢ Enable tenants to understand and assess how well their landlord is performing.

â&#128;¢ Provide us with invaluable insights and feedback, so we can take action and improve our services.

â&#128;¢ The Regulator to monitor and evaluate our performance.

West Kent is seeking a supply partner to undertake the perception survey questions and report the results back in accordance with the Regulator's guidelines. The full details of the services are set out in the Specification.

## CPV classification

Customer satisfaction survey

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/12cec5e3-8b76-4029-b3d3-0ac92524f1d2)

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