Source: https://tendernation.io/opportunities/01a13cfc-823e-70af-af8a-1f42c2d47dda/market-engagement-notice-hmpps-prisoner-family-helpline pending GB open procedure Suitable for SMEs # Market Engagement Notice - HMPPS Prisoner Family Helpline. [Ministry of Justice](https://tendernation.io/buyers/ministry-of-justice) Estimated value Not stated Published 18 Feb 2025 Deadline Rolling deadline ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The Ministry of Justice (MoJ) will be holding a virtual market engagement event via Microsoft Teams on the 6th March 2025 at 2pm for the HMPPS Prisoner Family Helpline contract. HMPPS Prisoner's Family Helpline provides advice information on all aspects of the Criminal Justice System from what happens on arrest, visiting a prison, to preparing for release. In addition to practical support, the helpline is there to offer emotional support to help support family's emotional resilience and often advocate on behalf of the prisoner's families and significant others. Chatt bott can be used to support individuals with low level queries. HMPPS recognises the significant role that families can play in supporting an offender and wish to improve these outcomes by supporting families and significant others where possible. The helpline is one of these ways. The Prisoner's Family Helpline should provide, but not be limited to: - Practical information and guidance on all aspects of the Criminal Justice System, including arrest, detention and trial at court; - How to organise and cope with a prison visit; - Information on how a prison works; - Information on benefits and financial help, etc.; - Emotional support to help support family's emotional resilience; - How to cope with stress; - How to cope with disruption to life; - Help with parenting and relationship issues; - How to cope with imprisonment; - Good quality information to interested parties, engaging with the other service providers and working with families and significant others of prisoners; The provider will operate a website, with the overall intellectual rights owned by HMPPS. - The website should include: - Links to related organisations. - Links to downloadable information covering a comprehensive range of offender related issues. - An email address for users to contact outside of the helpline opening hours The Ministry of Justice (MOJ) will be holding a virtual market engagement event on 6th March 2025 at 2pm via Microsoft Teams, to register for this event please email Additional information: The Ministry of Justice (MOJ) will be holding a virtual market engagement event on 6th March 2025 at 2pm via Microsoft Teams, to register for this event please email Read full description ## CPV classification Prison services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/0ca6a41a-3240-4cc7-adcc-ddf0eef6e3a5) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Ministry of Justice: past awards and live tenders](https://tendernation.io/buyers/ministry-of-justice) [Sector More Public administration & defence services tenders](https://tendernation.io/sectors/public-administration-defence) ## More tenders like this [Administrative educational services – V/GF/2026/17/BT2028 · Institut zur Qualitätsentwicklung im Bildungswesen - Wissenschaftliche Einrichtung der Länder an der Humboldt-Universität zu Berlin e. V. · 42 days left · 30 Nov 2026](https://tendernation.io/opportunities/01a156a9-9d74-71d2-964a-1657b4b80245/germany-administrative-educational-services-vgf202617bt2028) [Foreign economic-aid-related services – 10035573-Operationalization of the circular economy in Colombia · Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a156a9-db39-72ba-aa7b-3b83ee3d9845/germany-foreign-economic-aid-related-services-10035573-operationalization-of) [Government services – Erfahrungsaustausch zu Vergrämungsmaßnahmen (Los 1) und Planung von koordinierten Vergrämungsabschüssen (Los 2) für das Interreg-Projekt "Fischartenschutz und Kormoranmanagement am Bodensee" · Ministerium für Ländlichen Raum, Landwirtschaft und Heimat Baden-Württemberg · 7 days left · 26 Oct 2026](https://tendernation.io/opportunities/01a156a9-61c9-7080-9aa6-6fa69a6e43b1/germany-government-services-erfahrungsaustausch-zu-vergramungsmassnahmen-los) [Administrative services of agencies – Ψηφιακός Συμπαραστάτης των χρηστών ψηφιακών υπηρεσιών του Ελληνικού Κτηματολογίου · ΕΛΛΗΝΙΚΟ ΚΤΗΜΑΤΟΛΟΓΙΟ · 35 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a156a9-8db4-73e0-ae71-d5c4dc053ea5/greece-administrative-services-of-agencies-psifiakos-simparastatis-ton-khristw) [Supporting services for the government – Prestations de mise à jour des informations des bases de données de l'administration (service-public.gouv.fr) · DSAF · 38 days left · 26 Nov 2026](https://tendernation.io/opportunities/01a156a9-cd7a-7366-9761-a59f4ce36818/france-supporting-services-for-the-government-prestations-de-mise-a-jour-des) [Benefit services – Accord Cadre relatif à des prestations de portage de personnes et de déplacement, montage et démontage de mobilier · Antin Plus (75) · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-dbf4-731e-9cc9-ab45a5f34aeb/france-benefit-services-accord-cadre-relatif-a-des-prestations-de-portage-de)