Source: https://tendernation.io/opportunities/01a13cfa-6559-72d4-bc31-624c932bd94a/customer-contact-through-digital-and-omi-channel pending GB open procedure Suitable for SMEs # Customer Contact through digital and omi-channel [Newcastle City Council](https://tendernation.io/buyers/newcastle-city-council) Pays 94% within 30 days Estimated value Not stated Published 17 Jul 2024 Deadline Rolling deadline ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender We are pleased to invite you to a Supplier Engagement Session hosted by Newcastle City Council. This session aims to explore the latest advancements and offerings in contact centre management, corporate telephony, and the use of AI to enhance customer experiences. We are particularly interested in discussing the development of an omnichannel approach to customer service. During this session, we'd like to discuss: • The current landscape and future trends in customer contact technology. • Opportunities for integrating AI to improve customer interactions. • Strategies for developing a seamless omnichannel customer experience. • How services might integrate with our wider corporate telephony. This session will also provide an opportunity for you to showcase your products and services and understand our specific needs in these areas. The sessions will be via Microsoft Teams and approximately one hour long, taking place in August. We expect a large number of contacts for this engagement and will not be able to dedicate time to every applicant. If we are not able to see you, we'd still like to you to submit a presentation or other written materials on the NEPO portal or via email. Because not all of our colleagues will be able to attend every session, sessions may be recorded and summarised using Microsoft Copilot. Please send a message on the NEPO portal if you feel your offer is relevant to this brief and wish to book a 1 hour Teams meeting (there are limited numbers of slot in August). If you would like to discuss before booking a slot email . Deadline to register interest is 5pm 31st July 2024. Read full description ## CPV classification Software package and information systems Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/fb0e739f-83c0-4e04-bcdd-d854ef7e3e75) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Newcastle City Council: past awards and live tenders](https://tendernation.io/buyers/newcastle-city-council) [Sector More Software packages & information systems tenders](https://tendernation.io/sectors/software-information-systems) ## More tenders like this [Preliminary Market Engagement - Corporate Enterprise Resource Planning (ERP) · North East Lincolnshire Borough Council · 21 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a15410-bf5e-72d1-8225-fbabeaba595f/preliminary-market-engagement-corporate-enterprise-resource-planning-erp) [Servers – Dostawa serwerów do klastra wirtualizacyjnego · Politechnika Rzeszowska · 2 days left · 21 Oct 2026](https://tendernation.io/opportunities/01a15183-2e23-7066-ba48-4fc2a9243b50/poland-servers-dostawa-serwerow-do-klastra-wirtualizacyjnego) [License management software package – Dostawa licencji bezpieczeństwa do Systemu DNS · Poczta Polska S.A. · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a15183-20fa-7396-87e7-40ce84cb0f4d/poland-license-management-software-package-dostawa-licencji-bezpieczenstwa-d) [Security software package – Pořízení a implementace integrovaného řešení EDR/XDR a SIEM · Fakultní nemocnice Plzeň · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-1e5d-73ea-989e-b9c221c4c490/czechia-security-software-package-porizeni-a-implementace-integrovaneho-rese) [Computer servers – „Dostawa serwerów komputerowych wraz z dedykowanymi kartami graficznymi dla Copernicus PL Sp. z o.o.” · Copernicus Podmiot Leczniczy Spółka Z Ograniczoną Odpowiedzialnością · 3 days left · 22 Oct 2026](https://tendernation.io/opportunities/01a15183-08e5-7339-9a05-be1adf5996b5/poland-computer-servers-dostawa-serwerow-komputerowych-wraz-z-dedykowanymi) [Software package and information systems – Datenerfassungssystem · Dataport AöR · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a15183-43c5-7007-89f5-0ea2d1525f27/germany-software-package-and-information-systems-datenerfassungssystem)