Source: https://tendernation.io/opportunities/01a13cf9-d332-710b-bfb7-e75fce35564d/interim-it-service-management-analyst [Skip to main content](#main-content) awardedGBrestricted procedureSuitable for SMEs # Interim IT Service Management Analyst [O F W A T](https://tendernation.io/buyers/o-f-w-a-t) Estimated value £41,993 Published 13 Sept 2024 Deadline Closed 13 May 2024 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. [More contracts for small businesses and VCSEs](/opportunities/for-small-businesses)## About this tender Awarded under ESPO Framework 3S-22 Strategic HR Services, Lot 1 - Executive and Managerial Interim Recruitment, Sub-Lot 1f - IT, Digital, Media & Marketing. We're seeking a talented and experienced Interim IT Service Management Analyst (ITSMA) to join our IT team. Reporting directly to the IT Service Delivery Manager, the Key Personnel will be responsible for ensuring IT Service Management policies and processes offered to Ofwat operations are consistent in approach, aligned to industry best practice standards and support Ofwat's operational strategic goals. The Key Personnel will have significant experience in being able to review existing processes and will be able to identify areas for improvement within them. Equally, where processes are not yet implemented, the Key Personnel should have the drive and vision to introduce them, engaging all relevant stakeholders as part of the process and as a wider commitment to our continual service improvement (CSI) approach. The Key Personnel will need to be confident producing reports and working with data, as regular reporting will be key to identifying trends and areas of focus. The data will also be used to drive conversations with suppliers highlighting where contractual obligations are being met and where they need improvement. This role is heavily reliant on engagement and support from other areas internal and external to Ofwat, both technical and non-technical, so strong communication skills are also required. Read full description ## CPV classification Supply services of personnel including temporary staff Source Contracts Finder (UK) [View official notice ](https://www.contractsfinder.service.gov.uk/notice/f74d71a3-b901-45bb-aa35-ac5122d55909) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free ](/register) [Buyer profileO F W A T: past awards and live tenders](https://tendernation.io/buyers/o-f-w-a-t)[SectorMore Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [Employee Screening Dorset & Wiltshire Fire and Rescue Authority 16 days left 2 Nov 2026](https://tendernation.io/opportunities/01a145df-100b-70ec-8bcc-3630f263230d/employee-screening)[Invitation to Tender- For the provision of viability evidence and assessment of the West Suffolk Local Plan and the introduction of a CIL charging schedule. West Suffolk Council 30 days left 16 Nov 2026](https://tendernation.io/opportunities/01a14503-5763-721c-b887-6f844f9f4360/invitation-to-tender-for-the-provision-of-viability-evidence-and-assessment-of)[BaDC-1727 Retford Buttermarket Food Hall Operator Opportunity Bassetlaw District Council 41 days left 27 Nov 2026](https://tendernation.io/opportunities/01a14503-57cd-73bf-b1f5-a8a4f0713a79/badc-1727-retford-buttermarket-food-hall-operator-opportunity)[Consultancy Services for an Independent Mixed-Use Viability, Market Demand and Development Options Review - Fleetwood Farm, Banks West Lancashire Borough Council 20 days left 6 Nov 2026](https://tendernation.io/opportunities/01a14503-59d8-704e-b46c-727e4a0e571e/consultancy-services-for-an-independent-mixed-use-viability-market-demand-and-d)[UEFA EURO 28 Birmingham Host City - Festival Development Birmingham City Council 21 days left 6 Nov 2026](https://tendernation.io/opportunities/01a14495-7fd3-7021-b8b4-8cbe13597d01/uefa-euro-28-birmingham-host-city-festival-development)[Evaluation specialist Dartmoor’s Dynamic Landscapes programme (natural environment, landscape heritage, culture) Dartmoor National Park Authority 15 days left 1 Nov 2026](https://tendernation.io/opportunities/01a1434c-ece2-7261-8fb5-e68bdb54c1e9/evaluation-specialist-dartmoors-dynamic-landscapes-programme-natural-environme)