Source: https://tendernation.io/opportunities/01a13cf5-e2c9-72ca-b47d-626c4667174e/exploratory-research-to-devise-a-method-for-mystery-shopping-on-customer-service

awarded GB negotiated without publication procedure Suitable for SMEs

# Exploratory research to devise a method for mystery shopping on customer service and support

[O F W A T](https://tendernation.io/buyers/o-f-w-a-t)

Estimated value

£20,000

Published

18 Sept 2024

Deadline

Closed

1 Feb 2024

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Small contract value

    Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

The objectives for the project are to:

• Review the range of options for the delivery of mystery shopping for the water

sector and develop an approach for testing.

• Test the mystery shopping approach on a specific issue or topic.

• Assess the approach and make recommendations. This should include

consideration of what worked well and areas for improvement.

• Consider the diversity of customers and their needs throughout this.

• If feasible, consider how the mystery shopping approach could be used to

benchmark water companies and the water sector against the equivalent

services provided across other sectors.

## CPV classification

Research and development services and related consultancy services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/de220f37-b84f-4762-a35c-d67bf5601939)

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