Source: https://tendernation.io/opportunities/01a13cf5-9eec-7000-af46-5480b4d8f871/department-for-business-and-trade-business-support-service-tendered-as-busine awarded GB open procedure Suitable for SMEs # Department for Business and Trade- Business Support Service (tendered as 'Business Information Service 2024') [BEIS](https://tendernation.io/buyers/beis) Estimated value £7,500,000 Published 10 Aug 2023 Deadline Closed 22 Sept 2023 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The Department for Business and Trade is seeking to award to a supplier to provide a service to provide information, advice, guidance and signposting for any kind of business, including pre-start-ups, in England. ### This new service will replace the existing Business Support Helpline. The aim of the Business Information Service is to increase and encourage access to relevant high quality business support, save businesses time and resource, and ultimately help businesses to start, grow and thrive - in particular Small and Medium-sized Enterprises (SMEs). The Business Information Service will be expected to provide bespoke, unscripted advice (via telephone, email, webchat, social media, and other messaging services, but not face-to-face) on a wide range of topics including starting a business, accessing finance, and business planning. The service will need to maintain a database of information on business support in England for use by the service's advisers. This database will also need to be accessible to other users, such as advisers based in Growth Hubs. The service will be demand-led so should be flexible. It must provide capacity to meet at least 50,000 inbound contacts, with at least 10,000 in-depth appointments per annum. It must also be capable of rapidly scaling-up (at extra cost) in response to economic shocks and other pressures. The service will be expected to operate within standard hours, but should have a robust process for out-of-hours contacts. Read full description ## CPV classification Administration services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/dc4e195b-a737-4c46-8897-f6363f47d4ae) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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