Source: https://tendernation.io/opportunities/01a13cf0-947b-720f-987b-324464f504e5/engaging-water-customers-for-better-business-outcomes closed GB negotiated without publication procedure Suitable for SMEs # Engaging water customers for better business outcomes [Consumer Council for Water](https://tendernation.io/buyers/consumer-council-for-water) Open field Estimated value £1 to £120,000 Published 9 Sept 2024 Deadline Closed 27 Sept 2024 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The supplier is required to undertake research with customers and consumers of water and sewerage companies in England and Wales to establish: - what holding water companies and their executives to account for the delivery of everyday services means to water customers, how this should be done, by whom, and what customers want from it - how to make this process accessible and engaging for a wide range of people to take part in what they feel is important for their water company to ask about or consult them on, in order to feed into and improve the everyday services (business as usual) they receive and five year water company business plans and how this should be done, including how they should be supported to participate in decision making with companies. - what they feel they are sensibly able to contribute to, to provide meaningful input to inform every day services and planning for future water and sewerage services and bills - identification of alternative approaches to direct customer engagement and out of these, which would be acceptable to customer and how this would fit into business planning - an output of this will be a set of principles and supporting models for holding companies to account and increasing customer engagement and representation in water companies This builds on CCW's published research of May 2020, which looked at how consumers wanted to be engaged around business as usual operations and water company business plans. Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal. Read full description ## CPV classification Water distribution and related services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/bbad6a2f-ae5b-4668-88a9-f7a2ee9b050c) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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