Source: https://tendernation.io/opportunities/01a13cf0-64a1-7244-8b08-01427c13d80b/early-engagement-notice-contact-centre pending GB open procedure Suitable for SMEs # Early engagement notice - Contact Centre [Companies House](https://tendernation.io/buyers/companies-house) Open field Estimated value Not stated Published 29 Jan 2024 Deadline Rolling deadline ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender \*\*Early Engagement\*\* Companies House (CH) is seeking to engage three separate markets to provide information that will be used to inform our choice of delivery model for Contact Centre Services. Our existing arrangement ends in November 2025 and we are keen to understand all available methods through which our customer contact service can be delivered and managed. Companies House anticipates that the way we engage with our customers will change significantly over the next 5-10 years and would like to understand, from the market, what the potential opportunities will be. CH has a customer contact centre service to provide information and guidance to our customers and to drive compliance with the Companies Act. CH's contact centre service is currently fully outsourced to a single supplier. In order to ascertain what the optimal delivery model is for the future (post Nov 25) CH contact centre CH is engaging multiple markets to become fully informed. The delivery model chosen by CH could contain elements from each of these different markets to make up the final service. Any procurement activity necessitated by the chosen delivery model would take place in late 2024 to early 2025. Companies House plans to undertake, but does not commit to, the following market engagement activities: Contact centre software - CCaaS ### Resource - contingent labour ### Fully outsourced Contact Centre Market engagement could take multiple rounds and consist of: - RFI, Survey/ questionnaires - 1 to 1 meetings with potential suppliers Feedback from suppliers via this early engagement will help inform our thinking and shape the future commercial strategy. If you are interested in this potential opportunity, Companies House would like to engage with you. Please email your company details, specifying which market you operate in and the relevant services your company supplies in including a main point of contact to This is Early Market Engagement for a potential opportunity, as such, Companies House is not obligated to run a procurement following this activity and is not liable for any costs associated with participating in this Early Engagement. Read full description ## CPV classification Industry specific software package Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/ba50734c-7bb3-4043-88bf-efb94e454d7a) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Companies House: past awards and live tenders](https://tendernation.io/buyers/companies-house) [Sector More Software packages & information systems tenders](https://tendernation.io/sectors/software-information-systems) ## More tenders like this [Servers – Dodávka Cisco Catalyst Center · Ústav organické chemie a biochemie AV ČR, v. v. i. · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-9f50-7023-a3e7-14aa2b5fbe03/czechia-servers-dodavka-cisco-catalyst-center) [IT software package – Dostawa pakietów subskrypcji Microsoft albo pakietów równoważnych · Państwowa Inspekcja Pracy Główny Inspektorat Pracy · 36 days left · 24 Nov 2026](https://tendernation.io/opportunities/01a156a9-98e4-702f-a918-9b94f1198862/poland-it-software-package-dostawa-pakietow-subskrypcji-microsoft-albo-pakie) [Software package and information systems – AutoDesk Lizenzen · Hamburger Energienetze GmbH · 25 days left · 13 Nov 2026](https://tendernation.io/opportunities/01a156a9-63e1-72f3-8854-0907e37f21fa/germany-software-package-and-information-systems-autodesk-lizenzen) [Software package and information systems – System wykrywania anomalii w ruchu SMTP w oparciu o Self-Learning AI · Narodowy Bank Polski · 31 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a156a9-6291-7294-b080-d589aa9cf0c0/poland-software-package-and-information-systems-system-wykrywania-anomalii-w) [Software package and information systems – Smart život a služby v meste Liptovský Mikuláš · Mesto Liptovský Mikuláš · 22 days left · 10 Nov 2026](https://tendernation.io/opportunities/01a156a9-8b56-73a0-8eb6-a47a2de359b0/slovakia-software-package-and-information-systems-smart-zivot-a-sluzby-v-mes) [Servers – Ausschreibung CITRIX Wartungsverlängerung ab 2027 · Hannoversche Informationstechnologien AöR / hannIT · 4 days left · 23 Oct 2026](https://tendernation.io/opportunities/01a156a9-615c-713f-93e6-da09a76b2c98/germany-servers-ausschreibung-citrix-wartungsverlangerung-ab-2027)