Source: https://tendernation.io/opportunities/01a13cee-fa77-72a3-b6bc-d0678604c6c5/individuals-experience-and-perceptions-survey-24-26 awarded GB restricted procedure Suitable for SMEs # Individuals Experience and Perceptions Survey 24-26 [H M Revenue & Customs](https://tendernation.io/buyers/h-m-revenue-customs) Estimated value £494,610 Published 14 Jun 2024 Deadline Closed 4 Mar 2024 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The contract is for the supply of research services for a mixed-method research project to gain unique insight into the experiences, interactions with and perceptions of HMRC for our Individuals customer group. It includes three annual surveys. The survey method will utilise random probability sampling to provide HMRC with robust, objective measures of customer experience and perceptions. Thematic coverage of the survey gives ExCom, internal and external stakeholders high-level credible evidence, supporting HMRC to identify positive experiences and areas where improvements are required strategically. Good customer experience is essential for healthy tax administration. Annual customer data enables HMRC to track progress against the Charter, our Customer Value Propositions, and Strategic Objectives, including attitudes to compliance. Capturing Individuals' perceptions of HMRC's reputation, informs tailored communication approaches that support HMRC's vision to be a trusted, modern tax and customs department. ## CPV classification Research services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/b1853c49-1c2f-4441-bcc6-5e250b90fe60) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile H M Revenue & Customs: past awards and live tenders](https://tendernation.io/buyers/h-m-revenue-customs) [Sector More Research & development tenders](https://tendernation.io/sectors/research-development) ## More tenders like this [Specialist Advice/Advisor Service for Gloucestershire’s Advanced Engineering and Manufacturing Sector · Tewkesbury Borough Council · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15476-6446-722b-9ec6-44e39018b2f6/specialist-adviceadvisor-service-for-gloucestershires-advanced-engineering-and) [Research and development services and related consultancy services – Begleitforschung Städtebauförderung - Wissenstransfer: Anwendungsleitfaden des Bundes zur Praxis Städtebauförderung · Bundesinstitut für Bau-, Stadt- und Raumforschung (BBSR) im Bundesamt für Bauwesen und Raumordnung (BBR) · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-4375-730a-9135-c6d6d211cb68/germany-research-and-development-services-and-related-consultancy-services-b) [Research and development services and related consultancy services – 12Δ/2026 Παροχή Υπηρεσιών τριών (3) Βοηθών Τηλεεξυπηρέτησης Κοινού για τις ανάγκες Τηλεφωνικής Υποστήριξης και Εγγραφής του Κοινού στο Μητρώο Κατόχων Κάρτας Φιλάθλου του ΚΟΑ · Κυπριακός Οργανισμός Αθλητισμού · 18 days left · 6 Nov 2026](https://tendernation.io/opportunities/01a15183-1019-70c9-b80f-3949ad56b848/cyprus-research-and-development-services-and-related-consultancy-services-12) [Research services – KPN/26/2026 „Porosty torfowisk karkonoskich” · Karkonoski Park Narodowy z siedzibą w Jeleniej Górze · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-0b2a-7284-8532-6039b444a4ff/poland-research-services-kpn262026-porosty-torfowisk-karkonoskich) [Research and development services and related consultancy services – Forschungsprojekt - DZSF - Mobilitätskettenanalyse - Wie Verkehrsdaten den ländlichen Schienenverkehr stärken können · Eisenbahn-Bundesamt · 100 days left · 27 Jan 2027](https://tendernation.io/opportunities/01a15183-2140-73b5-8807-5ad43f7122d9/germany-research-and-development-services-and-related-consultancy-services-f) [Research and development services and related consultancy services – procedura aperta finalizzata ALLA conclusione DI UN accordo quadro PER l’affidamento del servizio DI clinical research organization (cro) relativo a studi clinici promossi DA ASST degli spedali civili DI brescia PER UN periodo DI 72 mesi. · Asst Degli Spedali Civili di Brescia · 42 days left · 30 Nov 2026](https://tendernation.io/opportunities/01a15183-534f-73ea-874d-7960e59dff63/italy-research-and-development-services-and-related-consultancy-services-pro)