Source: https://tendernation.io/opportunities/01a13ced-6bd4-7238-b5e5-c663f5678bcb/ict-support-infrastructure-telephony-connectivity awarded GB open procedure Suitable for SMEs # ICT Support, Infrastructure, Telephony & Connectivity [Dunstable Town Council](https://tendernation.io/buyers/dunstable-town-council) Estimated value £100,000 Published 9 Feb 2024 Deadline Closed 26 Feb 2024 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Dunstable Town Council is seeking an organisation to provide an IT Support contract which includes management of our existing IT infrastructure, telephony, connectivity, and licencing. Further details are outlined below. It is important to the Council that a single supplier can provide the support, account management and billing for all services delivered. To aid service delivery there must be clear point of contacts for specific roles and responsibilities. The supplier may sub-contract delivery of certain areas if this is made clear in the tender response and that by sub-contracting it does not stop the organisation providing the single support, account management and billing required. The tender applicant must also provide detail on how they validate any working relationship with a 3rd party contractor. All parties must be fully insured. The supplier may sub-contract elements of service provision but must state clearly in their response that they remain entirely responsible for the delivery of service, the quality of that service and its associated communications. This should include, but is not limited to, ensuring that all services are delivered in compliance with appropriate regulations and standards, and are appropriately insured. The use of sub-contractors will be entirely transparent to the Council. ### Contract Period The contract will be for three years with an extension to the contract up to a further two years, subject to satisfactory performance and by mutual agreement. DTC expect to reach a provisional decision on the award of the contract by 22 March 2024, at the latest. The successful bidder will be required to commence work from 1 July 2024. ### Incomplete Tender Documents Tender responses may be rejected if the information asked for is incomplete or proven to be inaccurate. ### Receipt of Tender Documents The completed tender form must be posted, in a sealed envelope, and marked ICT Tender for the attention of the Town Clerk & Chief Executive, or emailed to with subject 'ICT Tender' to arrive no later than 12 noon on 26 February 2024. Additional information: Tender Clarifications: In Appendix A - Existing: IT Systems & Equipment Under the Equipment section it reads: 72 PC's recorded across all sites. This should read: 72 devices recorded across all sites as outlined below: Total number of on prem physical servers = 1 Total number of on prem virtual servers = 2 Total number of on prem virtual server backup services = 1 (Note: On Prem Backup device & Cloud office Hybrid Service). On Prem Physical Edge Firewalls = 6 On Prem Physical Core Switch = 4 Read full description ## CPV classification IT services: consulting, software development, Internet and support Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/a7712e69-0ebb-456c-8c16-853fda87d282) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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