Source: https://tendernation.io/opportunities/01a13ce7-79df-716a-a14c-240d6437caa3/preliminary-market-engagement-omni-channel-contact-centreacd-crm-web-cms-and pending GB open procedure Suitable for SMEs # Preliminary Market Engagement -Omni Channel Contact Centre/ACD, CRM, Web CMS and Telephony [Leicester City Council](https://tendernation.io/buyers/leicester-city-council) Estimated value Not stated Published 17 Jul 2024 Deadline Rolling deadline ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Leicester City Council ("the Council") are commencing a formal process to obtain market intelligence on offerings in the market on both commercial off the shelf solutions as well as any build offerings in open source platforms, eg MS Power platform (or alternate) in relation to options around the replacement of predominantly the Contact Centre, ACD and telephony platforms, but also where there maybe synergies between open source platforms such as ID management, web CMS and/or CRM etc. We are keen in understanding and exploring all suggestions to what services could be offered to provide; • A full Omni Channel / Contact Centre solution with a secure customer portal with MFA authentication and CRM capability or with D365 Integration capabilities to manage Customer cases. This is currently provided by a combination of Granicus and Microsoft Dynamics 365 platforms. • A Web CMS platform that supports SSO and offers feedback capability. In addition, it should be able to manage our estate of microsites hosted on different domains/URLs. • ID Management: & Linking Other Data • Consider alternatives to Microsoft Teams telephony. Before commencing a formal tender process, we are keen to seek market information from organisations that may have an interest or expertise in this field. The information provided will be used to help inform and shape the requirements in our specification. Read full description ## CPV classification Software package and information systems Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/81439900-ddd3-472e-bc40-b999e5e3942e) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Leicester City Council: past awards and live tenders](https://tendernation.io/buyers/leicester-city-council) [Sector More Software packages & information systems tenders](https://tendernation.io/sectors/software-information-systems) ## More tenders like this [Servers – Dodávka Cisco Catalyst Center · Ústav organické chemie a biochemie AV ČR, v. v. i. · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-9f50-7023-a3e7-14aa2b5fbe03/czechia-servers-dodavka-cisco-catalyst-center) [IT software package – Dostawa pakietów subskrypcji Microsoft albo pakietów równoważnych · Państwowa Inspekcja Pracy Główny Inspektorat Pracy · 36 days left · 24 Nov 2026](https://tendernation.io/opportunities/01a156a9-98e4-702f-a918-9b94f1198862/poland-it-software-package-dostawa-pakietow-subskrypcji-microsoft-albo-pakie) [Software package and information systems – AutoDesk Lizenzen · Hamburger Energienetze GmbH · 25 days left · 13 Nov 2026](https://tendernation.io/opportunities/01a156a9-63e1-72f3-8854-0907e37f21fa/germany-software-package-and-information-systems-autodesk-lizenzen) [Software package and information systems – System wykrywania anomalii w ruchu SMTP w oparciu o Self-Learning AI · Narodowy Bank Polski · 31 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a156a9-6291-7294-b080-d589aa9cf0c0/poland-software-package-and-information-systems-system-wykrywania-anomalii-w) [Software package and information systems – Smart život a služby v meste Liptovský Mikuláš · Mesto Liptovský Mikuláš · 22 days left · 10 Nov 2026](https://tendernation.io/opportunities/01a156a9-8b56-73a0-8eb6-a47a2de359b0/slovakia-software-package-and-information-systems-smart-zivot-a-sluzby-v-mes) [Servers – Ausschreibung CITRIX Wartungsverlängerung ab 2027 · Hannoversche Informationstechnologien AöR / hannIT · 4 days left · 23 Oct 2026](https://tendernation.io/opportunities/01a156a9-615c-713f-93e6-da09a76b2c98/germany-servers-ausschreibung-citrix-wartungsverlangerung-ab-2027)