Source: https://tendernation.io/opportunities/01a13ce1-60aa-7341-a0ff-6c873ee20b4b/customer-experience-mapping-journey

awarded GB restricted procedure

# Customer Experience Mapping Journey

[Department for Work and Pensions](https://tendernation.io/buyers/department-for-work-and-pensions)

Often single bidder

Estimated value

£367,000

Published

2 Sept 2024

Deadline

Closed

1 Sept 2024

## About this tender

The role of the CXJM team is to understand customer experience. This includes understanding how emotions and behavioural responses are impacted by DWP processes and obligations, and how DWP can use this insight to design services which best meet customer needs, whilst contributing to achievement of wider DWP priorities.

## CPV classification

Business and management consultancy and related services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/5ab0926b-e1b0-471c-b53c-321f223b7b22)

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