Source: https://tendernation.io/opportunities/01a13ce1-6090-73c9-81cd-fd414944b948/customer-service-advisor-37-hrs-csa-2 closed GB open procedure # Customer Service Advisor 37 hrs CSA 2 [Sandwell Metropolitan Borough Council](https://tendernation.io/buyers/sandwell-metropolitan-borough-council) Estimated value £5,781 to £6,621 Published 25 Oct 2024 Deadline Closed 30 Oct 2024 ## Who can bid - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender Job Title: Customer Service Advisor Rate of Pay: £13.02 ### Hours: 37 Location: Independent Living Centre Start Date: Immediate ### Contract type: Agency Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: An opportunity has arisen for two Customer Service Advisor's to join the Adult Social Care Enquiry Team on a temporary basis. This role is for 37 hours per week and the service operates 9am to 5.30pm Monday to Thursday and 9am to 5pm on Fridays. The Enquiry service operates from a fixed office location. The post involves delivering an enhanced customer experience to people accessing Adult Social Care, that promotes wellbeing to local people in their local communities. The ideal candidate will have experience of working within a busy Contact Centre environment and will need to: deal with incoming calls and process requests for services from all customer enquiries across multiple channels, be an active listener, with clear communication skills, have excellent IT skills as the role requires the use of numerous systems and applications be able to offer a service focused on customer experience and care You must have GSCE English and Maths or an equivalent qualification A standard DBS check is required for this role. For further information on duties and responsibilities required please refer to the Job Description and Personnel Specification. Standard DBS is required for this role. ### This role is Inside IR35 Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to [templink\_1@sandwell.gov.uk](mailto:templink_1@sandwell.gov.uk) along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit [in-tendhost.co.uk/sandwellmbc](https://in-tendhost.co.uk/sandwellmbc) to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. ### Closing Date: 30/10/24 Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit [in-tendhost.co.uk/sandwellmbc](https://in-tendhost.co.uk/sandwellmbc) to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No Read full description ## CPV classification Supply services of personnel including temporary staff Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/5ab077b9-e7de-40d3-8d3c-67dac3386920) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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