Source: https://tendernation.io/opportunities/01a13ce0-5a22-723f-86b8-505e08389638/interim-it-service-desk-analyst awarded GB restricted procedure Suitable for SMEs # Interim IT Service Desk Analyst [O F W A T](https://tendernation.io/buyers/o-f-w-a-t) Estimated value £26,460 Published 17 Sept 2024 Deadline Closed 22 Sept 2023 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Awarded under ESPO Framework 3S-22 Strategic HR Services, Lot 1 - Executive and Managerial Interim Recruitment, Sub-Lot 1f - IT, Digital, Media & Marketing. As an Interim Service Desk Analyst, you will play a crucial role in providing exceptional technical support and customer service to end-users within our organisation. This is a temporary position that involves handling a wide range of IT-related issues and inquiries, ensuring prompt resolution, and maintaining high levels of user satisfaction. The successful candidate will be a proactive problem solver with strong communication skills and a solid understanding of various hardware and software systems. ### Key deliverables - First Point of Contact: Serve as the initial point of contact for all IT-related issues, incidents, and service requests via phone, email, or other communication channels. - Technical Support: Provide timely and effective technical assistance to end-users, resolving hardware, software, and network-related problems. This includes troubleshooting desktops, laptops, printers, mobile devices, and other peripherals. - New Starters, Leavers and Movers: ensure new starters are set up for onboarding and that inductions are carried out. Ensure leavers' tasks are completed, working alongside People Hub and Procurement teams. - Incident Management: Log, categorise, prioritise, and track incidents and service requests in the IT ticketing system. Ensure accurate documentation and escalate complex issues to appropriate teams when necessary. - Remote Support: Offer remote assistance to end-users for issues that can be resolved remotely, ensuring minimal disruption to their work. - User Training: Assist in providing basic training and guidance to end-users on various applications, tools, and IT procedures to enhance their technical proficiency and reduce recurring incidents. - Asset Management: Maintain accurate records of hardware and software assets, performing periodic audits, and ensuring proper allocation and retrieval of IT equipment. - IT Policies and Procedures: Adhere to established IT policies, procedures, and security guidelines while maintaining user privacy and data confidentiality. - Knowledge Base: Contribute to the development and maintenance of the IT knowledge base, creating user-friendly documentation for common issues and solutions. - Continuous Improvement: Identify areas of improvement within the service desk function and propose solutions to enhance efficiency and customer satisfaction. - Team Collaboration: Collaborate with other IT team members to resolve complex issues and participate in cross-functional projects as required. Read full description ## CPV classification Supply services of personnel including temporary staff Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/53ff418d-ef6f-493b-8bb6-2624bc606fa8) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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